As Workforce Analysts, we interpret and analyze customers' feedback to improve the workforce to reduce overheads, and increase customer satisfaction. We ensure that a sufficient amount of staff is available at any given time to perform all required tasks by managing their schedules. We are also responsible for monitoring staffs' overall performance by assessing their output, attendance, and customer feedback on each employee. We coordinate with other departments such as Operations, Management, and Human Resources to ensure that all company standards and regulations are being strictly followed.
Core tasks:
LENSA generates certain information provided on this website by compiling and analyzing publicly available data and data from employees/former employees. All company names are the registered trademarks of their original owners. The use of any trade name or trademark does not imply any association with the third-party company. None of the information provided is endorsed in any way by any of the companies mentioned. We do not guarantee the accuracy, currency, or suitability of this information (including regarding demographics or salary estimate) and you are responsible for how you use it. ALL INFORMATION IS PROVIDED “AS IS” AND “WITH ALL FAULTS”. We are not responsible for nor endorse third party content on our website. If you notice any inaccurate information or information you think is proprietary you can email us at [email protected]. See our Terms and Conditions and Community Guidelines for more information.
