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Zone Supervisor - Full Time job

Whole Foods Market jobs

Company

Skills

Company Description

Whole Foods Market, the Austin, Texas-based supermarket chain markets products free from hydrogenated fats and artificial colors, flavors, and preservatives. Backed by quality as a state of mind, Whole Foods Market’s mission is to nourish people and the planet. The purpose-driven company strives to meet or exceed customers’ expectations, celebrates each community through employment and investment in local non-profits, and a conscious commitment to local producers. If you are ready to move your career forward with Whole Foods Market, you will receive comprehensive training and support on your career paths. Whole Foods Market understands that success is dependent upon the collective energy, intelligence, and contributions of its team, therefore the firm supports its associates with competitive pay and a comprehensive benefits package. If you join the team, you can benefit from perks including health, dental and vision insurance, mental healthcare coverage, volunteering options, PTO, 401(k), 20% in-store discount, and several other.

Job Description

Job DescriptionWorks closely with the Team Leaders and Floor Leads to ensure smooth operation. Assists with maintaining break schedules, supervision, support, training of Team Members, and managing the day-to-day flow. Provides exemplary service to customers while supporting leadership in maintaining regional and 365 standards.

Customer Service Specialist

Responsibilities

  • Provide exceptional customer service and address needs of customers in a timely and effective manner while following all Whole Foods Market 365 guidelines and Standard Operating Procedures (SOPs).

  • Actively manage work flow on the front end, manage customer flow, and keep 365 Team Leader and Store Leadership informed of all events that affect the front end, including performance and policy issues.

  • Ensure that all shelves and displays are properly stocked and front facing; rotate products and remove out-of-date products.

  • Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers and vendors.

  • Stay informed on all company and store level information from leadership.

  • Maintain a level of knowledge/awareness of relevant competitors and industry trends.

  • Complete all training and focus on increasing product knowledge; maintain awareness of new products and promotions.

  • Support overall store cleanliness and maintenance and work in multiple areas throughout the store.

  • Follow through on all customer questions and requests, including processing returns and credits when needed.

  • Establish and maintain a positive work environment that supports a high Team Member morale.

  • Effectively delegate tasks based on the needs of the store.

  • Follow all Customer Service Security policies and Global Cash Variance Policy (CVP).

  • Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed trained team, utilizing learning checklists and training materials.

  • Schedule and monitor Team Member break and lunch periods.

  • Assist in ensuring department orders for equipment, supplies and products are timely and accurate

  • Assist in maintaining back stock supply areas; analyze and control product transfers, waste and spoilage

  • Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate.

  • Communicate with Team Members regarding all zone operations and company information.

  • Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations.

  • Become knowledgeable of and oversee all operations of the cash office; maintain security and accountability of all monies.

  • Perform Cash Office duties when needed.

  • Maintain a safe, clean and well-organized working and shopping environment

  • Support global, regional and 365 store programs.

  • Assist with store inventory as needed.

  • Perform all Team Member duties as needed, including cashiering.

  • Follow and comply with all applicable regulatory rules and regulations including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices.

  • Perform other duties as assigned by Team Leader/Store Leadership.

Knowledge, Skills and Abilities

  • Must have prior cashier experience

  • Prior retail, restaurant or hospitality experience is preferred

  • Basic computer skills

  • Proactive problem-solver with excellent follow-through and listening skills

  • Clear and effective communication style, both written and verbal

  • Thorough knowledge of products throughout the store or the ability to learn them quickly

  • Ability to follow instructions and procedures

  • Skilled in working in a fast paced, evolving environment with a sense of urgency and strong ability to effectively prioritize, delegate, multi-task and complete tasks in a thorough and timely manner

  • Ability to build and maintain positive relationships with individuals in positions throughout the business

  • Ability to train and inspire Team Members to excellence in all aspects of the zone

  • Working understanding of and compliance with all Customer Service Security Policies and WFM policies and procedures

  • Strong, demonstrated customer service skills and ability to handle a wide variety of customer service situations effectively

  • Strong organizational skills

  • Ability to properly use equipment, which may include but are not limited to: knives, box cutters, personal protective equipment, hand trucks, six-wheel carts, pallet jacks, forklift and baler (must be 18 years of age or older for both) and all other equipment used during preparation and clean up within department and store

  • Ability to work a flexible schedule to meet the needs of the department, including nights, weekends and holidays as required

  • Ability to perform the physical requirements of the job with or without reasonable accommodation

Working Conditions

  • Constant interruptions

  • Some exposure to dust, fumes and chemicals

  • May be exposed to extremes in temperature, humidity or wetness

  • May walk and work on uneven surfaces

  • May need to use a ladder or stool to reach product or supplies

  • Exposure to continuous background and occasional loud noises

  • Any item over 40 pounds requires a team lift

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture. Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what were all about. Oh yeah, were a mission-driven company too.

Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.

Learn more about careers at Whole Foods Market here!

Privacy Policy

TASKS

  • Enforce safety and sanitation regulations.
  • Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, or fabricators.
  • Confer with other supervisors to coordinate operations and activities within or between departments.
  • Plan and establish work schedules, assignments, and production sequences to meet production goals.

SKILLS

  • Reading ComprehensionUnderstanding written sentences and paragraphs in work related documents.
  • Active ListeningGiving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • WritingCommunicating effectively in writing as appropriate for the needs of the audience.
  • SpeakingTalking to others to convey information effectively.

KNOWLEDGE

  • Administration and ManagementKnowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Personnel and Human ResourcesKnowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
  • Production and ProcessingKnowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
  • Computers and ElectronicsKnowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Whole Foods Market

Type

Company - Public

Size

Large

Revenue

Over $10B

Location

Multiple locations

Industry

Chain Supermarkets

Founded

1980

CEO

John Mackey

Job Filters

Provides support as a member of the Front-End team to include assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at the customer service desk. Works to maintain attractive customer...Read more
Provides support as a member of the Front-End team to include assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at the customer service desk. Works to maintain attractive customer...Read more
Offering $250 Sign on bonus! SEEKING FULL TIME, PART TIME, SEASONAL AND PERMANENT TEAM MEMBERS ACROSS ALL DEPARTMENTS! Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays...Read more
SEEKING FULL TIME, PART TIME, SEASONAL AND PERMANENT TEAM MEMBERS ACROSS ALL DEPARTMENTS! Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in...Read more
SEEKING FULL TIME, PART TIME, SEASONAL AND PERMANENT TEAM MEMBERS ACROSS ALL DEPARTMENTS! Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in...Read more

Closed Job Filters

Part Time Meat Counter Team MemberWhole Foods MarketSt. Paul, MN
Provides support as a member of the meat team to include duties related to counter service, stocking, and sanitation in the meat department. All Whole Foods Market Retail jobs require ensuring aRead more
In-Store Shopper (Part Time)Whole Foods MarketSalt Lake, UT
Provides support as a member of the Front-End team to include assisting customers during the check-out process, performing all cash register functions, bagging groceries, and working at the customerRead more
Order Writer / ReceiverWhole Foods MarketMt Pleasant, SC
Orders, replenishes and merchandises bakery, coffee, and juice products and participates in regional programs for purchasing and promotions. Monitors inventory control and replenishes product. AssistsRead more
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads andRead more
Bakery Order WriterWhole Foods MarketCupertino, CA
Orders, replenishes and merchandises bakery, coffee, and juice products and participates in regional programs for purchasing and promotions. Monitors inventory control and replenishes product. AssistsRead more
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