Job Description

Product Owner - Digital Commerce

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.

Are you ready to join an innovative online commerce team? Insight is seeking a Product Owner for its Digital Commerce platform to drive creative solutions for its digital presence and aligning with business objectives. The ideal candidate has experience in Agile and Scrum methodology, JIRA, and Confluence. They are self-motivated, have strong communication skills, and problem-solving skills to troubleshoot new and complex issues.

Key Responsibilities

Collaborate with internal stakeholders and other departments to define new features, enhancements, and strategic goals.
Manage relationships with cross-functional stakeholders and IT to ensure consistent and high-quality user stories.
Establish key metrics and reporting for site usage and success of new enhancements.
Coordinate deployment activities, client review, training modules, and feature announcements.
Act as "voice of the user" and subject matter expert for the Digital Experience platform.
Research and escalate impediments and/or defects and participate in defect remediation planning and prioritization.
Understand software development life cycle concepts and approaches.
Educated to degree level or can demonstrate equivalent work experience.

What you'll need to succeed

Agile and Scrum methodology experience, preferably in a product owner role.
JIRA and Confluence experience.
Familiarity with experimentation methodologies (i.e. A/B Testing) and other conversion rate optimization techniques.
Able to gather and use data to research and provide insight or issue resolution.
Self-motivated and able to take ownership of work; prioritize and handle multiple tasks.
Strong communication skills (verbal, written, and presentation) and active listening skills.
Ability to negotiate across stakeholder communities with competing priorities.
Embrace and foster teamwork and collaboration.
Problem-solving skills to troubleshoot new, complex, or nuanced problems.
B2B and/or large enterprise experience preferred

The base salary range for this position is typically $95,000 to $115,000 with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Segment: Cloud, Testing, Supply Chain, Cyber Security, Supply, Technology, Operations, Security

This job was posted on Sat Apr 13 2024 and expired on Thu Apr 25 2024.

Minimum $83K /yr

$92K /yr Average

Maximum $101K /yr

Tasks

Manage project execution to ensure adherence to budget, schedule, and scope.

Confer with project personnel to identify and resolve problems.

Monitor or track project milestones and deliverables.

Submit project deliverables, ensuring adherence to quality standards.

Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods.

Initiate, review, or approve modifications to project plans.

Schedule and facilitate meetings related to information technology projects.

Direct or coordinate activities of project personnel.

Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).

Identify need for initial or supplemental project resources.

Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.

Perform risk assessments to develop response strategies.

Prepare project status reports by collecting, analyzing, and summarizing information and trends.

Identify, review, or select vendors or consultants to meet project needs.

Develop and manage annual budgets for information technology projects.

Establish and execute a project communication plan.

Develop and manage work breakdown structure (WBS) of information technology projects.

Monitor the performance of project team members, providing and documenting performance feedback.

Coordinate recruitment or selection of project personnel.

Assign duties, responsibilities, and spans of authority to project personnel.

Negotiate with project stakeholders or suppliers to obtain resources or materials.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.