Bangor Payroll Training Coordinator

FUNCTION: Performs a variety of duties involving the training of internal and external customers. This position is responsible for delivering instructor-led classroom (physical and virtual) training on the technical features and functional aspects of all products utilized by Bangor Payroll to enable the effective use of systems, tools, and processes. The Training Specialist will work closely with department leadership to collaboratively develop training content, enhancements, and updates to existing training curriculum. The training coordinator may participate in the instructional development process by testing/editing training materials and by providing feedback regarding class flow, hands-on exercises and knowledge checks.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Delivers functional and/or technical training to Bangor Payroll employees, including but not limited to core payroll functions, enhancement instruction, process training, and job specific training.

• Acquires, maintains and continually increases knowledge of payroll, HCM, and banking technologies and applicable regulatory requirements.

• Develops and updates relevant job aides/tools

• Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.

• Meets with department leadership on a regular basis to determine training needs

• Provides frequent feedback regarding training successes and challenges to department leadership

• Assists in analyzing job functions and makes suggestions for streamlining functions, improving efficiency, enhancing the accuracy and quality of work.

• Assist associates with product and functionality questions as needed

• Proactively remains informed of best payroll practices, rules, and regulations by reading appropriate professional literature, sharing with others as appropriate

• Acts as a floating resource within the department when training is not an immediate priority, assisting teams with course of business work to ensure a manageable workflow as needed

• Operates as a backup to critical departmental functions as needs arise due to periods of high volume, high turnover, unexpected absences, or resource needs elsewhere.

• Gathers feedback and reports on employee experience, and makes recommendations to increase employee satisfaction, improve retention, and provide opportunities for development.

• Works closely with department leadership to ensure written departmental procedures are current, up to date and accurate and makes recommendations for changes as necessary.

• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

• Attentive to detail and accuracy, committed to excellence, looks for improvements continuously, monitors quality levels

• Assists the department with the achieving and renewing FPC and/or CPP Certifications

• Works toward the goal of continued professional and personal development by participating in training/educational opportunities as they become available

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork

• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook

• Performs additional duties as requested

Customer Experience:

• Promotes a customer-centered culture and attitude, ensuring customers are delighted

• Provides the highest level of service, demonstrating You Matter More to each customer

• Assists in research of complex customer complaints/issues as appropriate

Compliance and Control:

• Assists in ensuring that the Bank is in compliance with local, state and federal regulations

• Assists in maintaining department Work Program, Scorecard and other critical reports

General:

• Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork

• Conforms to acceptable punctuality/attendance standards as expressed in the Employee Handbook.

• Performs additional duties as requested

Competencies:

• Adaptability/Flexibility – Adapts to change, is open to new ideas, takes on new challenges, handles pressure, and adjusts plans to meet changing needs

• Initiative – Takes independent action, operates as a pro-active self-starter, and acts on opportunities, practices self-development

• Integrity/Ethics – Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys news good or bad

• Interpersonal Skills – Has excellent communication skills, both written and verbal as well as the ability to exhibit active listening skills and being open other viewpoints, perspectives, etc.

• Vision/Values – Supports company mission/values through daily actions and decisions, communicates the Bank’s vision, mission and values to others, and incorporates vision when planning

Knowledge/Skills/Experience Requirements:

• College degree preferred. Majors in business, finance or accounting helpful

• 2+ years of Evolution experience

• Attainment of CPP certification highly encouraged; FPC required

• High level of proficiency with Excel, emphasis on ability to create formulas for data manipulation

• Attention to detail, emphasis on accuracy

• Strong multitasking skills including the ability to remain highly accurate with the data while completing multiple tasks simultaneously

• Ability to work with little supervision

• Experience with Affordable Care Act regulations preferred

• Strong math skills required

• Microsoft Word and Outlook proficiency

• Excellent communications skills, verbal and written required

• Proven group facilitation skills

Physical Demands/Conditions Requirements:

• General office environment.

• Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

Equipment Used:

• General office equipment.

External and internal applications, as well as position incumbents who become disabled, must be able to perform the essential functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on an individual basis.

At Bangor Savings, we understand the importance of continuing to nurture an internal culture of excellence for each of our employees. We offer internal and external training to assist our employees in realizing their career aspirations including internships, lateral training, management training, and tuition reimbursement.

We also offer a unique set of benefits designed to support our employees in living their best life and achieving their goals. Our holistic health and wellness programs allows each employee to customize their approach to well-being. And our pay, rewards, recognition, and incentive programs ensure that they are well-compensated for a job well-done.

At Bangor Savings Bank, the work our employees do each and every day allows us to deliver on our promise to make a difference in the lives of people in New England in a way that really matters.

Bangor Savings Bank provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, age, national origin or any other class protected under state or federal law and affirmatively seeks to advance the principals of equal employment opportunity. In addition, the Bank is committed to providing equal employment opportunities to qualified persons with disability, veterans, and/or disabled veterans. No question on this application is intended to secure information to be used for such discrimination, this application will be given every consideration, but its receipt does not imply that the applicant will be employed. This application will remain active for a period of 90 days. If, after such time, you still wish to be considered for employment, you must reapply. Bangor Savings Bank does provide workers compensation coverage for employees injured on the job. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.