Client Order Administrator

Tasks

• Verify customer and order information for correctness, checking it against previously obtained information as necessary.

• Receive and respond to customer complaints.

• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

• Recommend merchandise or services that will meet customers' needs.

• Prepare invoices, shipping documents, and contracts.

• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.

• Compute total charges for merchandise or services and shipping charges.

• Direct specified departments or units to prepare and ship orders to designated locations.

• Inspect outgoing work for compliance with customers' specifications.

• Check inventory records to determine availability of requested merchandise.

• Collect payment for merchandise, record transactions, and send items, such as checks or money orders for further processing.

• Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.

• File copies of orders received, or post orders on records.

• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

• Adjust inventory records to reflect product movement.

• Recommend type of packing or labeling needed on order.

• Calculate and compile order-related statistics, and prepare reports for management.

Skills

• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

• Speaking - Talking to others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

• Persuasion - Persuading others to change their minds or behavior.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.