Consumer Banking Market Manager

Job Description:

The Consumer Banking Market Manager will manage a team comprised of field based Relationship Managers. The leader will drive local strategies and tactics that drive Client Experience, Client Relationships and Operational Excellence at the Market and Financial Center levels. They will focus on developing and executing customer-driven market strategies to drive the One Team and Life Priorities Strategy while adhering to regulatory, securities and supervision laws, policies and procedures. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing advisors to deliver a client relationship oriented culture. This leader is responsible for holding relationship managers accountable to deepen client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships while adhering to regulatory, securities and supervision laws, policies and procedures. This leader will act as a champion for identifying solutions to meet customer s needs.

Primary Responsibilities

• Manage the day-to-day activities of or Relationship Managers (RMs) to drive sales growth, including: managing sales interactions, sales processes, outbound calling, sales deepening and Preferred Reward and Small Business results
• Translate strategy into actionable plans for the market, diagnosing team performance and Financial Center gaps in order to develop action plans to drive sales productivity
• Monitor and inspect Client Management process
• Integrate across One Team to manage joint success by building and managing relationships with local banking center partners (Home Loans, US Trust, GWIM, BCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)
• Manage and execute end to end talent management process for RMs including market expansion, hiring, onboarding, proficiency of sales management; Perform performance reviews of all RMs and provide constructive feedback and coaching
• Enforce policies and procedures and ensure adherence of team members
• Partner with Market Ops Manager to ensure coordination and adherence of team members to operational policies, procedures
• Administer superior sales supervision best practices in order to remain up to date on all Risk and Regulatory requirements
• Drive an enhanced client experience
• Responsible for molding the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, polcies and procedures
• Resolve all client issues that are elevated to management level
• Drive sales management routines

Required Skills

• Minimum 5 years of sales experience
• Proven track record of coaching and improving performance in others
• Proactively builds trusted relationships with key partners/clients
• Can quickly learn partners business, priorities, challenges, and goals
• Can attract, recruit and retain an effective sales force
• Exercises good judgment and experience to make timely and effective decisions
• Projects enthusiasm, optimism, and determination
• Communicates clearly and effectively at all levels
• Communicates strategic business plans and tactical sales goals to team members
• Excellent analytical skills
• Ability to perform in an explosive growth environment that is experiencing change
• Ability to lead and motivate a diverse group of employees
• Promotes a client-first mindset among the team
• Demonstrated ability to meet deadlines and excellent time management skills

Preferred Skills

• Undergraduate College Degree
• Prior management experience