Delivery Team Member

Tasks

• Collect money from customers, make change, and record transactions on customer receipts.

• Drive trucks to deliver such items as food, medical supplies, or newspapers.

• Write customer orders and sales contracts according to company guidelines.

• Inform regular customers of new products or services and price changes.

• Listen to and resolve customers' complaints regarding products or services.

• Record sales or delivery information on daily sales or delivery record.

• Call on prospective customers to explain company services or to solicit new business.

• Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

• Maintain trucks and food-dispensing equipment and clean inside of machines that dispense food or beverages.

• Review lists of dealers, customers, or station drops and load trucks.

• Sell food specialties, such as sandwiches and beverages, to office workers and patrons of sports events.

• Collect coins from vending machines, refill machines, and remove aged merchandise.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Persuasion - Persuading others to change their minds or behavior.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.