Front Desk Representative - Front Desk (On Call) (Luxor) job

444
Front Desk Representative - Front Desk (On Call) (Luxor)
jobs
166
jobs in
Las Vegas, NV
22
jobs at
MGM Resorts International
Find out how you match this company

Job

Company

Description

Skills

Benefits

Summary

Job openings

Closed jobs

Company Description

MGM Resorts International is an American global hospitality and entertainment company operating destination resorts in Las Vegas, Detroit, Mississippi, Maryland, and New Jersey, including Bellagio, Mandalay Bay, MGM Grand, and Park MGM. The resorts and casinos owned by the company are among the most famous in the world, renowned for their quality entertainment, luxurious facilities and customer service. MGM International is actively expanding its presence globally, with potential developments in a number of domestic and international markets. This demands passionate, energetic people in such areas as Food & Beverage, Hotel Operations, Casino Operations, Retail Operations and many more. The continuous expansion also offers plenty of opportunities for employees to advance their career and elevate their roles into management positions. Employees also enjoy competitive pay and excellent health care and benefits.

Job Description

VA CCINATION REQUIREMENT: MGM Resorts now requires that all new hires who do not exclusively work from home to provide proof of vaccination against COVID-19 before beginning work effective August 30, 2021 (excluding hourly employees for properties located in Mississippi or New Jersey).

Location:

Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.

PRIMARY PURPOSE:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

  • Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs

  • Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests

  • Partner with Housekeeping and other related departments to meet guest expectations and special requests

  • Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

  • Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

  • Perform other job-related duties as requested

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent

  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • Post-secondary education

  • Six (6) months previous cash handling experience

  • One (1) year face to face guest service experience

  • Bilingual, with English as the primary or secondary language

  • Experience in a similar resort setting

  • Experience in sales

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com

This job was posted on Sat Mar 19 2022 and expired on Wed Mar 30 2022.

Tasks

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Issue room keys and escort instructions to bellhops.
  • Make and confirm reservations.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
  • Review accounts and charges with guests during the check out process.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Date-stamp, sort, and rack incoming mail and messages.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Plan, schedule or supervise the work of other employees.

Skills

  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
  • Coordination - Adjusting actions in relation to others' actions.
  • Service Orientation - Actively looking for ways to help people.

Knowledge

  • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
  • Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
  • English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
  • Work From Home

MGM Resorts International

Description

MGM Resorts International is an American global hospitality and entertainment company operating destination resorts in Las Vegas, Detroit, Mississippi, Maryland, and New Jersey, including Bellagio, Mandalay Bay, MGM Grand, and Park MGM. The resorts and casinos owned by the company are among the most famous in the world, renowned for their quality entertainment, luxurious facilities and customer service. MGM International is actively expanding its presence globally, with potential developments in a number of domestic and international markets. This demands passionate, energetic people in such areas as Food & Beverage, Hotel Operations, Casino Operations, Retail Operations and many more. The continuous expansion also offers plenty of opportunities for employees to advance their career and elevate their roles into management positions. Employees also enjoy competitive pay and excellent health care and benefits.
Type

Company - Public

Size

Large

Revenue

$5B to $10B

Location

Multiple locations

Industry

Traveler Accommodation Companies

Founded

2000

CEO

Jim Murren

Website

Visit Website

Cook - The Buffet (Bellagio)
company building MGM Resorts International location Las Vegas, NV
**Location:** Las Vegas, Nevada Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: **_To entertain the Read more
Shift Manager Cage - Full Time - Las Vegas
company building MGM Resorts International location Las Vegas, NV
Location: Detroit, Michigan Position Summary: It is the responsibility of the Cage Shift Manager provide overall management of personnel and daily operations of the Casino Cage, as well as, all Read more
Audio Technician - Cirque Du Soleil (Luxor)
company building MGM Resorts International location Las Vegas, NV
Location: Las Vegas, Nevada Become one of the stars behind The SHOW and become part of the worlds most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. Read more
Steakhouse Host Person - Part time
company building MGM Resorts International location Las Vegas, NV
Location: Springfield, Massachusetts POSITION SUMMARY It is the primary responsibility of the Gourmet Host Person to greet and seat guests and assist Food Servers, Bus Persons, and Food Service Read more
Associate Buyer - Men's & Women's Swimwear
company building MGM Resorts International location Las Vegas, NV
It is the primary responsibility of the Retail Associate Buyer to oversee the buying process of retail merchandise for a small product category and/or MGM Resorts International property. All duties Read more
Similar jobs in the area

Similar jobs