Guest Relations Host, PT Evenings

Tasks

• Greet, register, and assign rooms to guests of hotels or motels.

• Contact housekeeping or maintenance staff when guests report problems.

• Issue room keys and escort instructions to bellhops.

• Make and confirm reservations.

• Verify customers' credit, and establish how the customer will pay for the accommodation.

• Keep records of room availability and guests' accounts, manually or using computers.

• Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.

• Review accounts and charges with guests during the check out process.

• Record guest comments or complaints, referring customers to managers as necessary.

• Compute bills, collect payments, and make change for guests.

• Transmit and receive messages, using telephones or telephone switchboards.

• Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.

• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

• Clean and maintain lobby and common areas, such as restocking supplies and watering plants.

• Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

• Date-stamp, sort, and rack incoming mail and messages.

• Arrange tours, taxis, or restaurant reservations for customers.

• Deposit guests' valuables in hotel safes or safe-deposit boxes.

• Plan, schedule or supervise the work of other employees.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Coordination - Adjusting actions in relation to others' actions.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.