Job Description

Exciting, Healthcare Relationship Manager Opportunity! Onsite/Hybrid Position in Philadelphia/Maryland/Mid-Atlantic Region.

As a relationship manager, you will be responsible for supporting Healthcare Banking Managers and Team Leaders in cultivating, acquiring, growing, and maintaining client relationships with including but not limited to Partners, COOs, CFOs, and finance staff. The primary focus will be healthcare business relationships varying in complexity and revenue size with a focus on exposure greater than $5,000,000. This position will partner directly with the Team Leader and Commercial Credit Portfolio Managers to address new loan renewals, modifications, and recommend loans for approval within established guidelines and lending policies.

Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.

Develop, maintain, and expand healthcare business relationships, to grow sales, revenue, and market share with relevant sales goals. The primary focus is to retain and organically grow new relationships.
Demonstrates the ability to analyze, structure, recommend, and submit loans based on credit worthiness and merits of loan requests. Establishes terms and recommends approval to Healthcare Banking Team Leader. Inform customers of Bank decisions.
Maintain a complete and thorough understanding of Loan Policy, including all loan guidelines and exceptions. Review, understand and communicate issues within loan files to the Loan Officers for accuracy and correction of errors.
Responsible for coordinating the maintenance of healthcare credits, including risk rating assessment, covenant compliance testing, financial statement, and collateral analysis. Cross sells Bank products and services.
Interacts with customers to maintain and enhance business relationships. Ensures that annual file reviews are completed in a timely manner. Deals directly with existing customers regarding line of credit renewals as well as modifications of existing loans. Provide close contact with clients to establish, deepen, and retain relationships; reach corporate objectives.
Maintains a current knowledge of local and national economic, financial, political, and legislative trends. Determines the possible impact on commercial lending activities.
Assists in the preparation of monthly, quarterly, and annual reports and the forecasting of loan balances.
Represents Firstrust Bank in the Community by actively developing Referral Sources and Centers of Influence.
Performs other duties as assigned by the Team Leader.

While performing the essential functions of this position, the employee is regularly required to drive a motor vehicle, attending meetings at various venues, including but not limited to customers’ offices and/or properties, restaurants and other meeting locations, and ascend/descend stairs and or ladders occasionally to perform inspections. The employee may be required to lift files/materials up to 20 pounds to take to various locations. The incumbent will be expected to operate a computer terminal and exchange information. The ability to utilize standard office including phone, fax and copier are essential.

Bachelor’s Degree in finance, Accounting, Economics or Business-related field preferred or comparable work experience; Master’s degree in finance, business or economics is a plus
Formal Credit Training Program required.
2-5 years of lending experience preferred; proven successful sales record.
Experience in executing programs which have successfully improved the cross selling of all products and services throughout a major financial service company.
Reputation for developing, building, and maintaining a high-level customer service organization and the ability to guide commercial lenders with high-net-worth clients and centers of influence.
Knowledge of healthcare trends, competition, communities, and businesses in the Mid-Atlantic markets.
Understanding of healthcare market risks, macro/micro economic issues as they apply to banking, and lending policies and procedures.
Demonstrated ability to manage and prioritize multiple tasks. Regular travel throughout the Mid-Atlantic Region, with ability to travel nationally.
Sound knowledge of commercial lending practices, compliance issues, and underwriting skills.
High-energy, result-oriented and works well in a team environment.
History of participation and active roles in healthcare industry events, and community involvement through volunteerism and/or representation with charitable organizations.
ID: 2023-2338

FLSA Status: Salaried / Exempt

External Company URL: http://www.firstrust.com/

Street: CORPORATE OFFICE

Telecommute: Yes

Objective:

Exciting, Healthcare Relationship Manager Opportunity! Onsite/Hybrid Position in Philadelphia/Maryland/Mid-Atlantic Region.

As a relationship manager, you will be responsible for supporting Healthcare Banking Managers and Team Leaders in cultivating, acquiring, growing, and maintaining client relationships with including but not limited to Partners, COOs, CFOs, and finance staff. The primary focus will be healthcare business relationships varying in complexity and revenue size with a focus on exposure greater than $5,000,000. This position will partner directly with the Team Leader and Commercial Credit Portfolio Managers to address new loan renewals, modifications, and recommend loans for approval within established guidelines and lending policies.

Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.

Responsibilities/Duties:

Develop, maintain, and expand healthcare business relationships, to grow sales, revenue, and market share with relevant sales goals. The primary focus is to retain and organically grow new relationships.
Demonstrates the ability to analyze, structure, recommend, and submit loans based on credit worthiness and merits of loan requests. Establishes terms and recommends approval to Healthcare Banking Team Leader. Inform customers of Bank decisions.
Maintain a complete and thorough understanding of Loan Policy, including all loan guidelines and exceptions. Review, understand and communicate issues within loan files to the Loan Officers for accuracy and correction of errors.
Responsible for coordinating the maintenance of healthcare credits, including risk rating assessment, covenant compliance testing, financial statement, and collateral analysis. Cross sells Bank products and services.
Interacts with customers to maintain and enhance business relationships. Ensures that annual file reviews are completed in a timely manner. Deals directly with existing customers regarding line of credit renewals as well as modifications of existing loans. Provide close contact with clients to establish, deepen, and retain relationships; reach corporate objectives.
Maintains a current knowledge of local and national economic, financial, political, and legislative trends. Determines the possible impact on commercial lending activities.
Assists in the preparation of monthly, quarterly, and annual reports and the forecasting of loan balances.
Represents Firstrust Bank in the Community by actively developing Referral Sources and Centers of Influence.
Performs other duties as assigned by the Team Leader.

Essential Functions:

While performing the essential functions of this position, the employee is regularly required to drive a motor vehicle, attending meetings at various venues, including but not limited to customers’ offices and/or properties, restaurants and other meeting locations, and ascend/descend stairs and or ladders occasionally to perform inspections. The employee may be required to lift files/materials up to 20 pounds to take to various locations. The incumbent will be expected to operate a computer terminal and exchange information. The ability to utilize standard office including phone, fax and copier are essential.

Knowledge, Skills & Abilities:

Bachelor’s Degree in finance, Accounting, Economics or Business-related field preferred or comparable work experience; Master’s degree in finance, business or economics is a plus
Formal Credit Training Program required.
2-5 years of lending experience preferred; proven successful sales record.
Experience in executing programs which have successfully improved the cross selling of all products and services throughout a major financial service company.
Reputation for developing, building, and maintaining a high-level customer service organization and the ability to guide commercial lenders with high-net-worth clients and centers of influence.
Knowledge of healthcare trends, competition, communities, and businesses in the Mid-Atlantic markets.
Understanding of healthcare market risks, macro/micro economic issues as they apply to banking, and lending policies and procedures.
Demonstrated ability to manage and prioritize multiple tasks. Regular travel throughout the Mid-Atlantic Region, with ability to travel nationally.
Sound knowledge of commercial lending practices, compliance issues, and underwriting skills.
High-energy, result-oriented and works well in a team environment.
History of participation and active roles in healthcare industry events, and community involvement through volunteerism and/or representation with charitable organizations.

This job was posted on Mon May 29 2023 and expired on Mon Jun 05 2023.

Minimum $30K /yr

$98K /yr Average

Maximum $623K /yr

Tasks

Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.

Resolve customer complaints regarding sales and service.

Review operational records and reports to project sales and determine profitability.

Oversee regional and local sales managers and their staffs.

Determine price schedules and discount rates.

Prepare budgets and approve budget expenditures.

Monitor customer preferences to determine focus of sales efforts.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.

Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.

Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Represent company at trade association meetings to promote products.

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.

Direct foreign sales and service outlets of an organization.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.