Helpdesk/IT Engineer

Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting-edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

The Company's five machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

Medalogix is currently seeking a hungry, humble, and smart Helpdesk/IT Engineer to join our technology innovators that are bringing home health and hospice to the next level.

Why Medalogix?

High growth & awesome culture- Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years. This success is achieved through passionate, high-functioning talent focused on success. We work hard through our core virtues: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together.

Meaningful work - Our products are used by healthcare providers in their day-to-day care programs. Our company's work directly impacts patient care in the home.

Modern technology products - At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinned by data science and data engineering. Our technology team is passionate about using leading tools and practices in our daily work. We build market-leading products that delight our customers. Medalogix products have received recognition from The Boston Globe, Fierce Healthcare, Becker's Hospital Review, HIMSS, and Harvard Business Review.

Competitive compensation & benefits - Medalogix provides big company benefits in a smaller company environment. We provide competitive compensation along with awesome benefits including 401(k) matching.

Role Overview

The Helpdesk/IT Engineer is responsible for the management of the company's IT Helpdesk, employee system configuration and support, software installations, and onboarding/offboarding management. They will create and maintain a healthy endpoint environment and contribute to implementing our information security program. The team member will assist the Cloud Engineers with access control management. They will also assist with security monitoring and documentation. The Helpdesk/IT Engineer will be a key member of the DevSecOps team reporting to the Director of Information Security.

A successful candidate will bring significant value and have a meaningful impact on our success. They will manage a modern, public cloud environment that is kept up-to-date and compliant with our security policies and procedures. Their work will enable product development to deliver high-quality solutions to our customers. They will contribute to our culture of innovation in a collaborative, "can do" environment.

Requirements

• Management of Company's internal helpdesk.
• Responsible for onboarding and offboarding all personnel (IT related matters and documentation).
• Responsible for Asset Management and Configuration for all employee laptops.
• Responsible for Remote Monitoring and Management (Ninja RMM).
• Responsible for Access Management documentation.
• Assist in monthly patch automation (Windows, Mac).
• Assist with technology task automation where applicable.
• Assist in security administration (Azure AD, GPO).
• Assist in resetting account access to various servers.
• Tech (AV) setup for monthly company meetings.
• Assist in maintenance of internal network (Fortigate Firewall). (Bonus, not required)
• Other duties as assigned.

• Speaking to and collaborating with a variety of people, such as employees and senior leadership, vendors, and the Technology Team staff during the management of helpdesk/IT support matters.
• Ensuring systems effectively meet the organization's quality standards.
• Highly driven and self-motivated with an ability to think creatively.
• Willingness to work hands-on and be comfortable rolling up your sleeves to get the job done.

• O365/Multifactor authentication
• Office Applications
• MS Teams
• Zoom
• Jira (Atlassian)
• NinjaRMM
• Confluence (Atlassian)
• Smartsheets
• Airtame/other AV setup
• Azure Active Directory
• OpenVPN
• Windows 10 & 11
• Mac O/S Big Sur & Monterey
• MacOS (JumpCloud)
• Bitwarden
• Forticlient EMS
• Fortinet (Switches and Firewalls)
• Dell Software/Driver Updates/Dell Support Assist
• Apple Software/Driver Updates
• Powershell
• Apple Scripts

• Highly sponsored Health insurance with HSA and FSA option
• Optional Dental and Vision insurance
• 401(k) company match
• Education Assistance Program/Employee Assistance Program
• We celebrate our wins with team events/outings
• Generous Paid Time Off + Eight Paid Holidays
• Free downtown parking
• Discounted in-building gym