Houseperson

Tasks

• Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

• Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

• Check supplies to ensure adequate availability, and order new supplies when necessary.

• Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

• Clean facilities such as floors or locker rooms.

• Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

• Refer guest problems or complaints to supervisors.

• Maintain a lost-and-found collection.

• Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

• Activate emergency action plans and administer first aid, as necessary.

• Procure beverages, food, and other items as requested.

• Collect soiled linen or clothing for laundering.

• Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

• Operate washing machines and dryers to clean soiled apparel and towels.

• Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

• Attend to needs of athletic teams in clubhouses.

• Provide assistance to patrons by performing duties such as opening doors or carrying bags.

• Operate controls that regulate temperatures or room environments.

• Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

• Provide or arrange for services such as clothes pressing, cleaning, or repair.

• Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

• Stencil identifying information on equipment.

• Set up various apparatus or athletic equipment.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.