Job

Company

Description

Salary

Skills

Benefits

Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Help create the famous Southern hospitality Charleston is known for! Ranked as a South's #1 Best City of 2022 by Southern Living, Charleston is famous for its picturesque streets and a vibrant hospitality experience!

At the Hyatt Place/Hyatt House Charleston/Historic District we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt Place/Hyatt House Charleston/Historic District can mean for you!

We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls.

Job duties include; although are not limited to:

Removing trash from work areas to the loading dock/dumpster and removing trash and linen from cleaning carts and housekeeping closets
Reporting any linen shortages or other discrepancies to the appropriate manager or supervisor
Maintaining each storage and distribution area ensuring they are clean and organized
Distributing linen and supplies to designated areas in the hotel in accordance with established par levels in each area
Delivering miscellaneous goods and supplies to guest rooms and delivering linen and supplies to guest floors
Making up and delivering pack-n-plays
Maintaining cleanliness of guest corridors; sweeping and washing floors, vacuuming carpet, washing walls, dusting furniture and fixtures, cleaning elevators and tracks
Perform deep cleaning tasks and special projects (for example: mattress flipping, furniture moves, etc.), as needed

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Must have excellent customer service skills.

Willingness to help out whereever is needed

Opening ID: 2023-24251

Street: 560 King St

This job was posted on Sun Sep 17 2023 and expired on Tue Oct 03 2023.

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Pyramid Hotel Group

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Summary

Pyramid Hotel Group was founded in 1999. The main headquarter of Pyramid Hotel Group is located in Boston, MA. Pyramid Hotel Group is a privately held organization and a part of the hospitality industry. Richard M. Kelleher serves as the principal & co-founder of Pyramid Hotel Group. The primary services of Pyramid Hotel Group are asset management, property management, acquisition services, project management, receiver services, and lender services. Pyramid Hotel Group offers many job opportunities for all qualified & dedicated professionals who want to grow & lead their careers in a competitive workplace regardless of race, color, national origin, gender identity, and marital status. Pyramid Hotel Group also provides employee benefits & perks such as paid vacations & holidays, 401 (K) plan, life & disability insurance, cell phone, tuition/training reimbursement, and paid sick leave.

Company - Private

Large

$1M to $2.5M

Charleston, SC, 29401, and others

Traveler Accommodation Companies

1999

Richard M. Kelleher

Company Details

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Houseperson Interview Questions & Answers

How do you prioritize your tasks in a fast-paced environment?

Answer

I prioritize my tasks by assessing their urgency and importance, and then creating a to-do list to stay organized and focused.

Can you describe a time when you had to handle a difficult customer? How did you handle the situation?

How do you ensure cleanliness and tidiness in the areas you are responsible for?

About the Houseperson role

Entertainment Attendants Houseperson

In the role of Houseperson, her primary responsibility is to provide hospitality services at the workplaces. We are accountable for maintaining the cleanliness of the houses that we have been appointed for. We clean the rooms and maintain a peaceful environment. We clean the entire floors of the houses by using vacuum cleaners and mopping them. Functioning as Housepersons, we are accountable for sanitizing the restrooms to ensure the provision of a germs free environment to the guests. We fulfil the needs of guests by providing them with their required facilities and solving out their queries.

Core tasks: