Job Description

Our Installer Service Specialists (ISS) are experienced and knowledgeable parts professionals who primarily focus on serving our professional customers. As the primary contact for professional customers, our ISS needs to be proficient in parts lookup, invoicing, inventory and delivery management. Our ISS team members go above and beyond as they use their experience to find the right part required to fulfill the need of our professional customers.

Qualifications

Take pride in delivering excellent customer service
Knowledge of automotive parts, equipment and systems
Thrive in a busy, fast-paced retail environment
Excellent verbal communication skills
Available to work flexible work schedule
ASE certification preferred
Must be able to multitask

O'Reilly Auto Parts is an equal opportunity employer. It is the policy of the Company to treat all applicants for employment and all team members in a manner that does not discriminate against them because of their race, religion, color, national origin, sex, sexual orientation, pregnancy, age, military obligation, disability or any other status or characteristic protected by local, state, or federal law.

This job was posted on Mon Sep 16 2019 and expired on Mon Oct 07 2019.

Minimum $26K /yr

$54K /yr Average

Maximum $124K /yr

Tasks

Install equipment and accessories, such as stereos, navigation equipment, communication equipment, and security systems.

Inspect and test electrical or electronic systems to locate and diagnose malfunctions, using visual inspections and testing instruments, such as oscilloscopes and voltmeters.

Cut openings and drill holes for fixtures and equipment, using electric drills and routers.

Splice wires with knives or cutting pliers, and solder connections to fixtures and equipment.

Diagnose or repair problems with electronic equipment, such as sound, navigation, communication, and security equipment, in motor vehicles.

Run new speaker and electrical cables.

Confer with customers to determine the nature of malfunctions.

Remove seats, carpeting, and interiors of doors and add sound-absorbing material in empty spaces, reinstalling interior parts.

Record results of diagnostic tests.

Estimate costs of repairs based on parts and labor charges.

Replace and clean electrical or electronic components.

Build fiberglass or wooden enclosures for sound components, and fit them to automobile dimensions.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Installation - Installing equipment, machines, wiring, or programs to meet specifications.

Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Troubleshooting - Determining causes of operating errors and deciding what to do about it.

Repairing - Repairing machines or systems using the needed tools.

Time Management - Managing one's own time and the time of others.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.