Job Description

Retail Store Manager – Watters Creek

Brand: Bath & Body Works

Location: Allen, TX, US

Location Type: On-site

Job ID: 041JU

Job Area: Store: Management

Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Store Manager you will enjoy the opportunity to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth.

Responsibilities

Attract, hire, develop, inspire and retain top talent including the store leadership team
Teach, coach, and train to improve the success and selling potential of all associates
Effectively and fairly lead and drive high-performance of all associates.
Set and reinforce clear and concise expectations, performance, results and accountability with all associates
Build highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information
Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus
Implement and sustain magazine direction to optimize business and bring the product story to life
Lead consistent focus on delivering emotionally engaging customer experiences
Implement company selling strategies
Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities
Maintain policies and procedures
Incorporate asset protection and safety messages into daily operations

Bath & Body works is proud to offer a competitive, performance-based compensation and benefits package to our eligible associates. Benefits include a merchandise discount, a no cost mental health and well-being program, health coverage with a variety of plans to choose from, and flexible and affordable saving programs. We also offer flexible scheduling and opportunities for paid time off. Visit bbwbenefits.com for details.

View Benefits Information (https://careers.bathandbodyworks.com/en/about-us/benefits/)

Qualifications

Qualifications & Experience

Proven experience in providing an exceptional customer experience preferably in retail environment.
2+ years of proven experience managing teams in a customer-focused/selling environment with a proven track record of driving success
Passion for attracting, developing, and retaining diverse and dynamic teams

Education:

High School Diploma or GED Certificate

Core Competencies

Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:Los Angeles Fair Chance In Hiring Ordinance (https://bca.lacity.org/Uploads/fciho/Ban%20the%20Box%20Poster%20-%20Private%20Employers%2C%20as%20of%208.23.18.pdf) ,Philadelphia Fair Chance Law (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf%3E) ,San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/FileCenter/Documents/11600-Art%20%2049%20Official%20Notice%20Final%20091114.pdf) .

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

Application window will close when all role(s) are filled.

This job was posted on Thu Jan 04 2024 and expired on Thu Jan 18 2024.

Minimum $52K /yr

$57K /yr Average

Maximum $63K /yr

Tasks

Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Instruct staff on how to handle difficult and complicated sales.

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Review inventory and sales records to prepare reports for management and budget departments.

Inventory stock and reorder when inventory drops to a specified level.

Establish and implement policies, goals, objectives, and procedures for the department.

Examine products purchased for resale or received for storage to assess the condition of each product or item.

Enforce safety, health, and security rules.

Estimate consumer demand and determine the types and amounts of goods to be sold.

Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Formulate pricing policies for merchandise, according to profitability requirements.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.

Establish credit policies and operating procedures.

Plan budgets and authorize payments and merchandise returns.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.