Job Description

Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality!

Why join our Housekeeping team?

$15.50/hour starting pay!
Signing & Retention Bonuses totaling $700 within 90 days!
Outstanding medical, dental, and vision benefits coverage for full-time!
Fun wellness program with semi-annual bonuses!
401K retirement plan with employer matching program!
Flexible scheduling with full-time, part-time, and various shifts!
Vacation, sick leave, and paid holidays for full-time!
Friendly and supportive work environments!
Incredible employee learning and growth opportunities!
Exciting employee events and activities!
Hilton or Marriott brand hotel discounts for you, your family, and your friends!
YMCA membership monthly discount!

If you could describe yourself in two words, they would be organized and energized! You enjoy things to be neat and tidy and can work with a team to accomplish any degree of clean. Can you picture yourself at Biltmore Farms as a Porter/Houseperson? We can.

As a Porter/Houseperson, you will

Work overnight as a third shift 11pm-7am.
Work side-by-side our Housekeeping teams to ensure a spick-and-span facility
Handle guest clean concerns and respond for resolution
Be responsible for cleaning corridors, guest areas, parking lots and service areas
Coordinate with our maintenance team for repairs
Stock supplies
Assist housekeepers and the front desk in guest requests and deliveries
Clean and tidy our restrooms

Essential Elements

The cleanliness of our facilities of the utmost importance at our hotels. It takes a team of dedicated individuals to accomplish this every day and as the Porter/Houseman, you are a huge part of our clean team. To bring success to this role, you need to bring at least one year of experience in hotel hospitality and can work as a part of a team.

Education and Experience:

High School diploma or equivalent is preferred. Should have knowledge of hotel housekeeping and cleaning techniques.

Physical:

Must be capable of lifting up to 35 pounds. Must be capable of constant walking, lifting, bending and pushing. Must be able to work with cleaning products regularly.

Post Offer / Pre-Employment:

For the on-going safety and well-being of our employees and guests, Biltmore Farms' on-boarding process includes a criminal history disclosure and screening process for employees selected for employment. This process begins after an offer of employment is extended in writing. Final decisions on employment will be treated in accordance with federal-, state-, and local laws and guidance and determinations will be made on a case-by-case basis prior to adverse action. Biltmore Farms is dedicated to matching candidates with a criminal history to a position where they can be successful.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. This employer participates in E-Verify. Click here for more information.

AVISO: La Ley Federal le exige a todos los empleadores que verifiquen la identidad y elegibilidad de empleo de toda persona contratada para trabajar en los Estados Unidos. Haga clic aqu para obtener mas informacion.

This job was posted on Fri Feb 24 2023 and expired on Sat Feb 25 2023.

Minimum $12K /yr

$22K /yr Average

Maximum $32K /yr

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.