Job Description

About Brightpearl

Come join one of 2021's Best Places to Work in the heart of downtown Austin. Brightpearl is the number one digital operations platform (DOP) for brands and retailers. We manage everything 'after the buy button' so that our customers can focus on growing their business. "People First" is one of our core company value, so before we get too into your day to day, here's a taster of what we bring to the table:

The opportunity to work with talented people
A transparent leadership team
Flexible working and generous holiday allowances

And that's not all. Check out our perks and benefits to see what else we offer!
About the Role

You will be our go-to person supporting the end users within Brightpearl. Use your technological skills to ensure that IT needs for the business are served, business continuity is assured through well maintained and reliable systems and optimize our IT effectiveness along the way. This exciting new role will oversee our current systems and assets, assist with upgrades and fixes, provide training and support, and research system enhancements. Contribute towards our overall Company growth goals through extensive knowledge of computer hardware and software, network maintenance, and staying up to date with the latest tech developments to keep us on the cutting edge, secure and also enable faster and smarter business processes and employee productivity.
Your Day-to-Day Life

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
Assist the Head of Information Security with security protocols and procedures to prevent potential threats.
Assist the DevOps team interfacing corporate and production networks.
Monitor and maintain an office Wifi network
Research and evaluate emerging technologies, hardware, and software. Provide proactive insights/suggestions for enhancements and improvements.
Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, Atlassian and G-Suite products.
Install, configure, and support laptop software, hardware, printers, and communication devices
Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy.
Procure for software, IT equipment and peripheral devices and assist in managing license subscriptions and IT assets
Manage user accounts and implement access control policies
Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
Create user guides where appropriate, and input into IT policies to support scale.
Support employee onboarding, making sure that users understand how to use systems and tools effectively and efficiently
Implement and monitor daily backup and recovery procedures
Collaborate with your counterpart in the UK to establish best practices and partner on global initiatives and standards

Requirements

About You

2 years' experience in IT administration / Service Desk environment.
Experience with or knowledge of operating systems; current equipment and technologies, enterprise backup and recovery procedures, and system performance-monitoring tools,
Advanced computer skills and detail orientation
Strong analytical and problem-solving skills
Excellent interpersonal and communication skills, builds trusted relationships across the business, understands your internal customers and demonstrates the ability to translate technical terms for non-technical co-workers
Passionate about innovation and technology
Personal accountability - motivated by troubleshooting and resolving issues in a timely manner, delivering on commitments and continuous improvement
Must be in Austin or willing to relocate
We are not sponsoring visas at this time

Desirables or show us your potential to learn on the job

Project management experience preferred
CompTIA A+
Flexible - comfortable working onsite and remotely, and appreciates that urgent issues may need attending to a short notice.

Benefits

Brightpearl Perks

Join one of Austin's Best Places to Work 2021
Competitive compensation package: salary, stock options, medical benefits, 20 days of annual PTO and 12 Holidays

Right now, we're all doing our part to flatten the curve by working from home, but whenever its safe to return to the office, we offer:

Stocked Kitchen with snacks and beer on tap
Work downtown Austin in an open and vibrant workspace
Enjoy frequent Company events, team building activities and after hour socials
We're an energetic, driven organization who believe in promoting a healthy work-life balance and support remote working with management approval.
Check us out on Built In Austin to get more of an insight on what it's like to work with us!

Ensuring a diverse and inclusive workplace where we collaborate and learn from each other is core to Brightpearl's values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a supportive place to work.

This job was posted on Thu Mar 11 2021 and expired on Sun Apr 04 2021.

Minimum $17K /yr

$47K /yr Average

Maximum $84K /yr

Tasks

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Oversee the daily performance of computer systems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Modify and customize commercial programs for internal needs.

Inspect equipment and read order sheets to prepare for delivery to users.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.