Job Description

Job Description

NTT DATA, Inc., a top 10 global IT services company, has an immediate need for an ATRAINER Level II to support our State Government client ONSITE in Albany, NY 12207

ROLE TRAINER Level II
INDUSTRY State Government
DURATION 48+ month Contract, probable extension
LOCATION ONSITE in Albany, NY 12207 ONSITE

Responsibilities:

The trainer will be a key contributor to the financial management workstream that is a part of the overall Integrated Eligibility System (IES) program.
The trainer will describe, detail, and explain the project manager's experience in implementing policies and procedures related to SNAP, HEAP, Public Assistance, Medicaid, Child Support, Child Care, and/or Adoption programs.
The trainer will assist with creation of documentation and process flows that describe and illustrate the current delivery of financial management services via systems and business processes that support SNAP, HEAP, Public Assistance, Medicaid, Child Support, Child Care, and/or Adoption programs.
The trainer may engage with social services districts and state agencies to gather and present information as well as communicate with district staff, state staff, and program leadership.
The trainer will assist with the definition and process flows for future delivery of financial management services via systems and business processes. This may include defining business requirements, assisting with design activities, delivering system demonstrations, participating in user acceptance testing (UAT), and assisting with training, and contributing to organizational change management (OCM) activities

Mandatory Qualifications:

Between four (4) and seven (7) years of experience as a trainer.
More than four (4) years of experience working for a social services district or state agency in New York State in the field of financial management (e.g., finance/accounting/claiming), such as authorizing and/or issuing payments to clients and service providers, monitoring expenses, and/or claiming funds from state and/or federal authorities.
More than four (4) years of experience with New York State financial management systems with mandatory experience in BICS, CAMS and CBIC. Candidates much specifically list experience with these systems and the context in which that experience was acquired

Secondary Qualifications:

More than five (5) years applying financial management policies, procedures, rules, and/or regulations in one or more of New York State's SNAP, HEAP, Public Assistance, Medicaid, Child Support, Child Care, and/or Adoption programs.
More than three (3) years working for a social services district or state agency in New York State in a supervisory or mentorship position while demonstrating the innovation, flexibility, critical thinking exhibited by a change champion.
More than three (3) years working for a social services district or state agency in New York State in which the candidate was responsible for building teams, improving team skill sets, communicating policy changes, and overall effective delivery of financial management services in support of New York State's SNAP, HEAP, Public Assistance, Medicaid, Child Support, Child Care, and/or Adoption programs

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

This job was posted on Sun Sep 26 2021 and expired on Sun Oct 03 2021.

Minimum $11K /yr

$53K /yr Average

Maximum $777K /yr

Tasks

Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

Design, plan, organize, or direct orientation and training programs for employees or customers.

Offer specific training programs to help workers maintain or improve job skills.

Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

Monitor, evaluate, or record training activities or program effectiveness.

Develop alternative training methods if expected improvements are not seen.

Evaluate training materials prepared by instructors, such as outlines, text, or handouts.

Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.

Keep up with developments in area of expertise by reading current journals, books, or magazine articles.

Negotiate contracts with clients including desired training outcomes, fees, or expenses.

Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Monitor training costs and prepare budget reports to justify expenditures.

Select and assign instructors to conduct training.

Schedule classes based on availability of classrooms, equipment, or instructors.

Supervise, evaluate, or refer instructors to skill development classes.

Devise programs to develop executive potential among employees in lower-level positions.

Coordinate recruitment and placement of training program participants.

Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.

Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operations Analysis - Analyzing needs and product requirements to create a design.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.