Job Description

AN INSPIRING CAREER AWAITS YOU!

The Kessler Collection is made up of 11 artful hotel and resort properties, 25 restaurants, and over 1,700 Grand Performers across seven states, we continue to grow and so will you! The opportunities are endless. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being.

We believe people want to be inspired!

Our Grand Performers Receive Many Benefits Including:

Marriott Employee Discounts Worldwide
Competitive Wage & Discretionary Bonus Program
Medical, Dental, Vision Insurance
Company-Sponsored Life Insurance
Short & Long-Term Disability Insurance
Pet Insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Houseperson position are to provide support to the Room Attendants by transporting trash and laundry. The incumbent is responsible for bringing soiled linen to the laundry area to be washed and transferring clean linen to the rooms, as well as removing trash. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

CORE RESPONSIBILITIES

Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Bring all dirty linen from guest rooms to the laundry area to be washed
Transfer clean linen from laundry room to the guest rooms
Remove trash from guest rooms and dispose according to specifications
Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
Work efficiently in order to meet daily requirements
Solve problems proficiently
Secure lost items according to the specifications
Maintain a neat and organized work area
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of all equipment, property management systems and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS AND ABILITIES

Ability to perform all houseperson-related tasks and proficiently use job-related tools and equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Strong written, verbal, and interpersonal skills
Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONS

High school diploma, General Education Degree or related training equivalent- required
Minimum of 6 months of relevant work experience in similar scope and title – required
Ability to communicate in the English language – preferred

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
Push, pull, and lift up to 50 lbs.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics

This job was posted on Sun Apr 07 2024 and expired on Mon Apr 29 2024.

Minimum $28K /yr

$31K /yr Average

Maximum $35K /yr

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.