Job Description

Job Details

Level
Experienced

Job Location
OH HI/HWS - Cincinnati Downtown - Cincinnati, OH

Position Type
Full-Time/Part-Time

Education Level
Not Specified

Travel Percentage
Negligible

Job Shift
Flexible

Job Category
Facilities

Description

PRIMARY PURPOSE: To contribute to an attractive and clean hotel in accordance with company and brand standards by providing public space cleaning of customer floors, hallways, and service areas

RESPONSIBILITIES

Maintains the overall cleanliness of the hotel's public space by cleaning all assigned areas thoroughly on a daily basis
Cleans public areas including; floors, elevators, lobbies, hallways, vending areas, service areas, stairwells, and work out room
Completes work projects as assigned by supervisor and management. Cleans and polishes floors, windows, mirrors, vending machines, and ice machines
Vacuums, shampoos, and removes gum spots from carpets as required
Removes all litter from public space
Dusts all spots thoroughly
Performs other cleaning duties as required
Supports housekeepers by assisting with room servicing as needed
Uses housekeeping chemicals as necessary to clean assigned areas to standard
Prevents any damage to hotel property by exercising proper caution with chemicals and equipment
Maximizes job efficiency and neat, orderly appearance by maintaining supply cart and vacuum cleaner
Stocks supply cart correctly
Places cart and vacuum cleaner according to operational procedures
Replaces and/or empties vacuum cleaner bag on a regular basis
Insures the rapid maintenance and repair of hotel equipment by reporting all maintenance requests in a timely and efficient manner
Turns in articles found in public space to lost and found

Qualifications

Prior housekeeping experience or other relevant environmental services experience.
Must be available to work any hours/days of the week necessary to meet business requirements
Excellent customer service and verbal communication skills.
Maintain a professional business appearance, attitude, and performance.
Knowledge of cleaning techniques and safe use of cleaning equipment and chemicals

JOB SETTING AND PHYSICAL DEMANDS

Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to lift, push, pull and carry a minimum weight of approximately 50 lbs, stand for long periods of time, kneel, bend and crawl, squat and crouch, and tolerate exposure to dust and cleaning chemicals.

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

This job was posted on Sat Jun 27 2020 and expired on Wed Jul 01 2020.

Minimum $16K /yr

$28K /yr Average

Maximum $42K /yr

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.