Job Description

About Us

At the Hyatt Place/Hyatt House Charleston/Historic District we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the Hyatt Place/Hyatt House Charleston/Historic District can mean for you!

Description

Do you want to make $13/hr AND work for one of the best hotels in Charleston!

We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls.

Must have excellent customer service skills.

Requirements

Job Description: To provide the most professional service available to the guest through good, prompt, and courteous service. This person will work as a member of the housekeeping team, and in conjunction with the supervisors and section housekeepers, maintaining a high standard of cleaning in the guest sleeping room area of the hotel, and in public areas of that section of the hotel assigned. Essential duties and responsibilities include the following (other duties may be assigned):

Moves and arranges furniture.

Turns and flips mattresses.

Polishes metalwork.

Collects soiled linens for laundering and receives and stores linen supplies in linen closet.

Stocks room attendant carts and linen closets with room supplies.

Cleans rooms, hallways, bathrooms, corridors, elevators, stairways, linen closets, storage areas, and other work areas.

Sweeps, scrubs, waxes, and polishes floor.

Washes walls, ceiling and woodwork.

Washes windows, door panels, mirrors and sills.

Empties wastebaskets, room attendant trash, and empties and cleans ash urns.

Transports trash and waste to disposal area.

Delivers ironing boards, baby cribs, rollaway beds, and other guest requests to guest rooms.

Cleans and removes debris from loading dock and break areas.

Stores supplies as received.

Assists in supply and linen inventories.

All other duties requested by management.

Supervisory Responsibilities: N/A

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Less than high school diploma. No experience required.

Language, Mathematical, and Reasoning Skills: Must be able to communicate clearly with guests, customers, supervisor and fellow employees.

Certificates, Licenses, Registrations: N/A

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Employee must be able to lift/push/pull 100 pounds. Job frequently requires walking, sitting, kneeling, crouching, and standing. This person will also need to be able to reach, grab, pull, and grasping. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.

Safety: Upon employment, all employees are required to fully comply with all Pyramid Hotel Group Safety rules and regulations for the safe and efficient operation of hotel facilities. The safety of our team members and the guests of this hotel is one of Pyramid’s top priorities. Keeping a safe working environment is the responsibility of each and every person here at The Hyatt Place + Hyatt House. In addition, if you see a safety violation, it is your responsibility to report it immediately to your direct manager for correction. Employees who violate hotel rules and regulations will be subject to Corrective Counseling, up to and including termination of employment.

This job was posted on Mon Aug 30 2021 and expired on Mon Sep 13 2021.

Minimum $14K /yr

$24K /yr Average

Maximum $36K /yr

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.