Job Description

General Description

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role.

Primary Responsibilities:

Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service.
Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management.
General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes
Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments:
To achieve success at JCPenney, a Cashier will possess the following:

Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others.
Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

About JCPenney:

At JCPenney, we share a passion for serving customers, supporting our communities and being the best retailer for all families. As a company founded on the Golden Rule, our success is rooted in the belief that we treat everyone the way we would want to be treated. At every touchpoint, customers discover stylish merchandise at incredible value from an extensive portfolio of private, exclusive and national brands. Reinforcing this shopping experience is the customer service and warrior spirit of approximately 98,000 associates across the globe, all driving toward the Company's mission to help customers find what they love for less time, money and effort.

Working at JCPenney means joining a dedicated team of associates who are encouraged to be uniquely themselves in a safe, caring and welcoming environment. It is a place where careers prosper, accomplishments are celebrated and diversity flourishes. It's a place that's meant for you.

This job was posted on Fri May 08 2020 and expired on Sun May 24 2020.

Minimum $10K /yr

$23K /yr Average

Maximum $39K /yr

Tasks

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Answer customers' questions, and provide information on procedures or policies.

Help customers find the location of products.

Issue receipts, refunds, credits, or change due to customers.

Greet customers entering establishments.

Supervise others and provide on-the-job training.

Assist customers by providing information and resolving their complaints.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.

Answer incoming phone calls.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.

Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.

Offer customers carry-out service at the completion of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Keep periodic balance sheets of amounts and numbers of transactions.

Compute and record totals of transactions.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Sort, count, and wrap currency and coins.

Weigh items sold by weight to determine prices.

Issue trading stamps and redeem food stamps and coupons.

Pay company bills by cash, vouchers, or checks.

Post charges against guests' or patients' accounts.

Request information or assistance using paging systems.

Process merchandise returns and exchanges.

Cash checks for customers.

Sell tickets and other items to customers.

Compile and maintain non-monetary reports and records.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Service Orientation - Actively looking for ways to help people.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.