MassMutual 
Charleston, WV 
The Opportunity
MassMutual Strategic Distributors is looking for a Sales Support Specialist to join our Internal Sales Desk. As a Sales Support Specialist, you will be introduced to the insurance industry, with specific attention to building sales and client relationship management and life insurance product knowledge. You will have a strong desire to learn, practice and apply new skills through partnering with talented, experienced sales professionals. You’ll join a team that has a mission to broaden financial wellness and education to communities throughout the country.
The Development Program
Learn what it is like to work on a Sales team at MassMutual. You will receive focused training that helps you grow and gain knowledge. You will learn our best practices, processes, and products as well as becoming integrated into the MassMutual Strategic Distribution organization.
As an organization that prioritizes learning and growth, we are committed to providing resources and time for professional development. In addition to MassMutual’s tuition reimbursement program and support for professional designations and or licenses, you will have access to our Degreed platform, which is a diverse learning library. You will also have regular one on one meetings with your manager and the Internal Wholesale team.
Career Progression – We understand that you want opportunities for career progression and recognition for your growth and development. Our Sales Desk roles have career progression opportunities that come with time and demonstrated performance.
Access to Mentors - You will be paired with a mentor who cares about your development and helps you learn the skills to advance your career. In addition, you will be surrounded by smart, supportive teammates who value constant learning.
The Team
The Internal Sales Desk at MassMutual Strategic Distributors works with distributors in the third-party/independent/BrokerGeneral Agent space to sell our Whole Life and Variable Universal Life, Universal Life and Term life insurance products through financial advisors and independent agents.
The team is agile, collaborative and inclusive as they support our diverse distribution partners and advisors.
As we continue to grow this team, we have a focused lens on diversity and inclusion. We believe diversity includes the broadest possible range of cultures, backgrounds, experiences and perspectives, while inclusion means creating an environment where all people and ideas are valued. Our goal is to welcome everyone and for all of our employees to feel comfortable bringing their true self to work each and every day. Our employees have networking opportunities that include access to Asian, Hispanic/Latinx, African American, women, LBTQ, Veteran and disability-focused Business Resource Groups.
The Impact
In this role you help advisors highlight various product offerings/solutions by running product illustration and take inbound inquiries from our distribution partners and advisors on products, sales designs/concepts, and product positioning. You communicate with your Internal Wholesaler colleagues to stay apprised of market trends and industry knowledge. You acknowledge, review, and respond to email inquiries in partnership with the Internal Wholesaler for the customer’s territory to review and respond. As you grow in this role you gain knowledge of life insurance products, riders, concepts, and sales designs through partnerships within the Internal Wholesaling group.
The Minimum Qualifications
Highschool Diploma or equivalent
At least 1+ year of customer service or sales experience
Microsoft Office Suite proficiency (especially Outlook/Excel/PowerPoint)
The Ideal Qualifications
Bachelor’s Degree
At least 1 year experience in the financial services/insurance industry
1+ years of sales support or direct selling experience (with quotas)
Customer relationship management experience
Interest in learning the insurance industry, especially life insurance
What to Expect as Part of MassMutual and the Team
Regular meetings with the MMSD Internal Sales team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
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#LI-REMOTE
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us ([email protected]) and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance. (http://www.massmutual.com/global/media/shared/doc/employee_benefits.pdf)
I prioritize tasks by assessing their urgency and importance, and creating a to-do list. I also communicate with my team to ensure alignment and avoid any bottlenecks.
As Sales Support Specialists, we provide sales support inclusive of proposal plus contract generation, new accounts auditing, and data entry. We provide continuance process enhancement suggestions. We stimulate sales productivity improvement to align with corporate goals. We also provide administrative assistance for the double global sales force.
Core tasks:
