Overview:

JOB DUTIES
includes the following, other duties may be assigned.

First line of contact for customer needs

Maintenance - admin pricing, set-up, etc.

Recurring order processing, order entry

Billing disputes/credits/returns

Work with vendors on pricing, shipping, and returns

Supporting 8 - 10 Safety Sales Specialists

Proposals/Quotes

Participate in sales meeting as required

Other sales support duties as necessary and assigned by NSSM/VP/SVP

Required Skills:

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.

Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability

EOE AA M/F/VET/Disability

https://careers-mathesongas. icims. com/

Qualifications

LOCATION AND HOURS OF WORK
Typical hours for this position are from 8 a. m. to 5 p. m. Monday through Friday at our Matheson retail branch.

EDUCATION and/or EXPERIENCE

High School diploma /Associates degree desirable
Six months to one year related experience and/or training or;
Equivalent combination of education and experience.
Sales aptitude, computer skills include MS Word, MS Excel, MS PowerPoint and MS Outlook, good phone skills and excellent communication skills.

Answer

I prioritize tasks by assessing their urgency and importance, and creating a to-do list. I also communicate with my team to ensure alignment and avoid any bottlenecks.

Answer

I listen attentively to understand the objection, empathize with the customer's concerns, and provide relevant information or solutions to address their objections. I aim to turn objections into opportunities.

Answer

Once, a customer was dissatisfied with a delayed delivery. I apologized sincerely, investigated the issue, and provided regular updates. I offered a discount on their next purchase, which turned their complaint into satisfaction.

As Sales Support Specialists, we provide sales support inclusive of proposal plus contract generation, new accounts auditing, and data entry. We provide continuance process enhancement suggestions. We stimulate sales productivity improvement to align with corporate goals. We also provide administrative assistance for the double global sales force.

Core tasks:

developing and managing prime performance indicators for the entire sales group
developing yearly sales tracking tools plus reports to obtain significant information
developing reports, tools, and database to assist the global sales estimation process
managing sales orders entry process inclusive of developing and logging new orders
presenting sales back-up support and assuming full sales responsibility in the absence of account manager