Job Description

What Makes a McKibbon Hotel House Person?

The Hotel House Person creates an experience for our hotel guests by helping the housekeeping team offer a home-like experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for maintaining cleaning projects of the public areas of the hotel as assigned, as well as assisting the room attendants with stocking of linen closets, carts, laundry removal and other projects as assigned.

A Day in the Life:

You will conduct daily cleaning projects in public areas
You will assist the Room Attendants with transferring dirty linens from guest hallways to laundry
You will stack linen closets
You will remove trash from hotel to the appropriate dumpster location

Job Requirements:

Prior cleaning/laundry experience
Customer service experience, preferably in a hotel or in related field
The ability to work weekends and holidays
The ability to lift, pull, and push moderate weight (minimum of 20 lbs.)
Identification that specifies you are at least 18 years of age

Ideal Skills & Qualities:

Working independently with little supervision
Multi-tasking
Strong communication skills
Learning quickly and working in fast-paced position
Providing excellent customer service

Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. Our benefits package covers:

Physical & Mental Wellness:

Full Time Associates:
Comprehensive benefits package including medical, dental, and vision
Life insurance
Short- and long-term disability
Paid time off and holidays
Wellbeats APP to support physical and mental wellness

Financial & Occupational Wellness:

Competitive Compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development
Full Time Associates:
401K Savings Plan with matching funds
Tuition reimbursement

Personal Wellness:

Fundraising matching funds program
Volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts

This job was posted on Fri Dec 22 2023 and expired on Thu Dec 28 2023.

Minimum $27K /yr

$29K /yr Average

Maximum $32K /yr

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.