Job Description

Position Summary:

With more than 35 existing locations and plans to expand throughout the nation, Milan is growing rapidly. As part of this growth, we are looking for an experienced IT Help Desk professional to provide user support and customer service on company-supported computer applications, devices, and platforms. This individual will also troubleshoot problems and advise on the appropriate action, setup and provision new users and devices as well as plan and budget for new IT expenditures.

Status: Full-time

Hours: Hours will be somewhat flexible, but range within 7:30-6:30 M-F

Compensation: Based on experience

Location: Omaha, Nebraska

Responsibilities Include:

Respond to requests for technical assistance in person, via phone, and electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Log all issues and resolutions
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and updates
Train new staff on basics of company systems

Qualifications

Requirements to be considered for this role are as follows:

Bachelors degree preferred (or relevant experience)
Working knowledge of fundamental operations of Windows/Mac PCs, iOS Devices (iPads, Apple TVs, iPhones), and connected devices (VoIP telephones, printers, internet radio receivers etc.)
Related experience and training in troubleshooting and providing help desk support

Key Skills:

Oral and written communication skills
Learning skills
Customer service orientation
Problem analysis
Problem-solving
Adaptability
Team interaction
Planning and organizing
Attention to detail
Professional demeanor

Additional Information

Benefits Include:

Medical, dental, vision, disability and life insurance
Unlimited PTO
Paid holidays
401(k) retirement plan with immediate vesting and company safe harbor matching
Career advancement opportunities
EXCEPTIONAL work environment!
Free laser hair removal

All potential employees of Milan will be required to successfully pass a pre-employment background check prior to employment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer

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This job was posted on Fri Nov 02 2018 and expired on Tue Nov 20 2018.

Minimum $12K /yr

$37K /yr Average

Maximum $98K /yr

Tasks

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Oversee the daily performance of computer systems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Modify and customize commercial programs for internal needs.

Inspect equipment and read order sheets to prepare for delivery to users.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.