Job Description

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

The Courtyard by Marriott Birmingham Downtown at UAB is a rewarding place to work in the historic, upscale and exciting city of Birmingham-the largest city in Alabama. Live, work and play in one of Alabama's premier metropolitan areas! Working at our hotel, you'll be centrally located in Birmingham, steps from University of Alabama Hospital via an enclosed sky bridge, and just minutes from Children's Hospital of Alabama. Get to know the area around our property! For cultural enrichment and entertainment, there's the Alabama Museum of Health Sciences and Railroad Park, visit Visit Vulcan Park & Museum, home to the world's largest cast iron statue located right nearby, or spend your time off exploring Five Points South for amazing music, shops and dining. Other highlights include the Birmingham Civil Rights Institute, Barber Motorsports Park, Birmingham Museum of Art, Birmingham Zoo, Birmingham Botanical Gardens, Alabama Adventure, the Alabama Sports Hall of Fame and the Alabama Jazz Hall of Fame. And of course there's always Alabama Crimson Tide football up the road at the university's main campus in Tuscaloosa!

Looking to further your education or focus on your physical fitness while working at our hotel? The University of Alabama's Birmingham campus is just a half-mile away and offers the UAB Campus Recreation Center, with cardiovascular equipment, free weights and fitness classes (for a fee). If you're more into outdoor sports, check out the Highland Park Golf Club (just a mile from the hotel) or the beautiful 54-hole golfing complex known as the Robert Trent Jones Golf Trail at Oxmoor Valley, just 11 miles from the hotel. There are hiking trails, biking trails, mountain biking, tennis facilities, bowling alleys and a nature preserve-all within 15 miles of where you'll work!

Our hotel is well respected for its quality of service, clean rooms, comfortable beds and a staff that is friendly, professional and keenly aware of the importance of warm hospitality from our Front Desk to our restaurant staff to Housekeeping and our back-of-the-house operations. Guests love our contemporary-styled rooms, free WiFi, desks with ergonomic chairs, flat-screen TVs with premium cable channels, minifridges and coffeemakers. Our suites add separate living areas and microwave ovens as well. We offer a truly excellent experience-for guests and employees alike. Come join our crew and help us take our reputation for service excellence to the next level!

Overview

We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls.

Must have excellent customer service skills.

Application currently closed

This job was posted on Sat Sep 09 2023 and expired on Wed Oct 04 2023.

Minimum $28K /yr

$31K /yr Average

Maximum $34K /yr

Tasks

Provide towels and sheets to clients in public baths, steam rooms, and restrooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Clean facilities such as floors or locker rooms.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Refer guest problems or complaints to supervisors.

Maintain a lost-and-found collection.

Clean and polish footwear, using brushes, sponges, cleaning fluid, polishes, waxes, liquid or sole dressing, and daubers.

Activate emergency action plans and administer first aid, as necessary.

Procure beverages, food, and other items as requested.

Collect soiled linen or clothing for laundering.

Store personal possessions for patrons, issue claim checks for articles stored, and return articles on receipt of checks.

Operate washing machines and dryers to clean soiled apparel and towels.

Maintain inventories of clothing or uniforms, accessories, equipment, or linens.

Attend to needs of athletic teams in clubhouses.

Provide assistance to patrons by performing duties such as opening doors or carrying bags.

Operate controls that regulate temperatures or room environments.

Issue gym clothes, uniforms, towels, athletic equipment, and special athletic apparel.

Provide or arrange for services such as clothes pressing, cleaning, or repair.

Report and document safety hazards, potentially hazardous conditions, and unsafe practices and procedures.

Stencil identifying information on equipment.

Set up various apparatus or athletic equipment.

Skills

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking - Talking to others to convey information effectively.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Service Orientation - Actively looking for ways to help people.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.