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Call Center Customer Service Representative
job details:
location:Memphis, TN
salary:$12.50 per hour
date posted:Friday, April 30, 2021
experience:Experienced
job type:Temp to Perm
industry:Local passenger transport services
reference:AB_3634665
questions:[email protected]
job description
Call Center Customer Service Representative
We are looking for an experienced Call Center Customer Service Representative that is passioinate about helping others. The successful candidate will be a problem solver, analytical and organized. This position requires the ability to work independently and be dependable. This is a 5pm to 1am shift and weekends with two consecutive days off during the week. For serious applicants, please send your resume to [email protected]
Responsibilities
must be able to provide a high level of customer service
answering incoming phone calls of members and providers
calling the provider to schedule transportation for the member to their vaccine and/or doctor's appoitnment and back home
member - (the customer or patient)
provider - (the transportation companies)
typing information into company system and database
high accuracy on data/order entry
must be a problem solver
attention to detail
must be able to think quickly
highly organized
flexible
The essential functions of this role include:
Skills
Active Listening
Telephone Etiquette (3 years of experience is required)
Empathy
Follow-up
Call Center Support
Basic Computer Skills
Basic Software Skills (3 years of experience is required)
Customer Relations
Client Service
Customer support
Typing Skills
Customer Relationship Management
Education
Qualifications
Years of experience: 2 years
Experience level:Experienced
Shift: First
Working hours: 5 PM - 1 AM
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
I remain calm and empathetic, actively listen to their concerns, and find a solution to their problem.
As Call Centres Customers, we manage large amounts of calls, following call center scripts when handling different topics, identifying customers' needs, clarify information, research every issue, and providing solutions. The Call Centres Customers act as a liaison between the company and its current and potential customers, solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We seize opportunities to upsell products when they arise, build sustainable relationships, engage customers by taking the extra mile, and keep records of all conversations in the call center database understandably. We attend seminars to improve knowledge and performance level, meet personal/team qualitative and quantitative targets.
Core tasks: