Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
We protect our colleagues and communities through safe practices everywhere, every day.
We are committed to serving our customers and communities by going above and beyond to exceed expectations.
We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
We are driven to deliver results in the right way.
We encourage a human centered culture that honors the unique potential and dignity of every person.
START DATE : Fri April 26th, 2024
SHIFTS: You must be available to work a 40 hour work week between 7:30am-6:30pm EST Monday through Friday.
TRAINING: Paid training. No time off allowed during this time or orientation to ensure optimal development.
PAY RATE : is $18.50/hour
REMOTE: Both training and the position will be work from home. The company provides equipment, and the employee supplies a hard-wired internet connection, internet download speeds of at least 25mbps, and a distraction-free work environment. Employees are required to be on video in select internal meetings and trainings.
It is a requirement to be living in the Easter Standard Time Zone (EST).
First 90 Days : To ensure optimal development, only 2 PTO days can be requested off after training/nesting within the first 90 days.
POSITION SUMMARY: With appropriate knowledge of the Company’s services and processes the Customer Resource Associate works under the direct supervision of the Customer Resource Supervisor in a Customer Resource Center to deliver the highest level of quality service to our customers. The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.
PRINCIPAL RESPONSIBILITIES:
Successfully completes training to become knowledgeable about the waste services industry and Republic Services’ processes, services and policies.
Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner.
Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.
Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner.
Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.
Enters service data into computer.
Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.
Performs other job-related duties as assigned or apparent.
QUALIFICATIONS:
MINIMUM QUALIFICATIONS:
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
I remain calm and empathetic, actively listen to their concerns, and find a solution to their problem.
As Call Centres Customers, we manage large amounts of calls, following call center scripts when handling different topics, identifying customers' needs, clarify information, research every issue, and providing solutions. The Call Centres Customers act as a liaison between the company and its current and potential customers, solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We seize opportunities to upsell products when they arise, build sustainable relationships, engage customers by taking the extra mile, and keep records of all conversations in the call center database understandably. We attend seminars to improve knowledge and performance level, meet personal/team qualitative and quantitative targets.
Core tasks:
