Job Description

The Lead Specialist - Supply Chain L&D will be responsible for supporting & facilitating learning solutions and curriculum that enables speed to proficiency of Domino's SC Team Members and training against all documented standard operating procedures. This role will build learning solutions for several moments that matter- orientation, onboarding, skill building and proficiency, on-going development, and will partner with the business teams to diagnose performance gaps and identify and develop targeted learning solutions. An individual in this role will be responsible for maintaining high standards of customer service while building lasting relationships with business unit leaders.

GENERAL RESPONSIBILITIES

(40%) Lead creation and implementation of field team development and training

• Lead projects that help standardize and enhance orientation, onboarding, and ongoing development

• Support adoption of all areas of supply chain field team development: orientation, onboarding, and ongoing development

• Perform needs assessments/gap analysis with internal SCC stakeholders to drive improvements to existing learning systems and technologies, processes, and standardization needs

• Partner with SCS Operations and COE leaders to collect feedback and make recommendations for training Supply Chain team members for proficiency and retention

• Ensure learning systems are leveraged fully to execute training for all job functions and progressive skill development

• Support new center startups with new TM and leader training programs and train-the-trainer

• Develop and partner with L&D team to facilitate train-the-trainer workshops and support center-level trainers and SMEs

• Execute the rollout of training for new methods, systems, and best practices

• Lead effective communication cadence with SCLT and field leaders to ensure awareness, engagement, execution, program support

• Conduct SCC support visits virtually and in-person, assess and coach to adoption of established learning curriculum, tools, resources, and standard processes

• Lead and deploy program to collect feedback on training to analyze, improve and sustain effectiveness

(30%) Lead SC Learning System Design, Learner Experience and Curriculum

• Partner with business (learners, leaders of learners, SMEs, etc.) to diagnose and identify true root cause of LMS/LXP, curriculum needs and gaps to performance

• Partner with our Learning Design, product management, and IT teams to enhance LMS capabilities and drive structured approaches to data collection and consolidation through demos, design, and implementation

• Be the expert in optimizing current and future LMS learning platforms, including key functionality, system integration, and stakeholder support

• Consult and coach clients on fit-for-purpose enablement and learning solutions and content to support the development of SC TMs at all levels

• Rationalize key learning assets and content to be deployed to Supply Chain audience

• Provide actionable recommendations, improvement plans and support to improve SC training quality, capability, and execution

• Work with internal and external partners to source additional resources or to develop alternative solutions

(30%) Support learning and development programs and projects

• Partner with Global Talent and Learning Team and HR Business Partners to deliver learning solutions and learning technologies that support Supply Chain teams

• Lead projects and programs through analysis, design, development, implementation, and evaluation to meet intended outcomes

• Effectively manage stakeholder relationships by leading projects and programs with effective change management and communication

• Determine the project resources needed to achieve the goals and objectives of the initiative

• Build and leverage productivity tools to actively manage workstreams, emerging needs, collaborate and provide closed-loop service to stakeholders

Qualifications

• BA/BS degree in Business, Supply Chain Management, Communications/Training preferred

• Minimum of 5+ years of learning and development experience along with strong skills in instructional design, training delivery, project management, needs analysis and evaluation methods, coaching/consulting

• Ability to present to and influence front-line team members and executive-level leaders

• Proven experience taking initiative to proactively analyze problems and ideating solutions

• Proven experience using lean processes to drive continuous improvement

• Proficient with MS Office applications, knowledge of LMS and e-learning development

• Ability to effectively organize work, prioritize and manage time in a dynamic, fast-paced environment with short deadlines and high stress on multiple projects

• Outstanding verbal and written communication skills, presentation, and facilitation skills

• Attention to detail and structure to ensure high quality training materials

• Must have the ability to work as part of a larger team, balance multiple tasks/objectives and ability to handle frequently changing demands

• Ability to travel 25+% including overnight travel

PREFERRED QUALIFICATIONS - NOT NECESSARY, BUT GREAT TO HAVE

Master's degree in Business, IO Psychology, Communications or education related discipline
Supply chain/manufacturing/warehousing experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

This job was posted on Wed Oct 12 2022 and expired on Sat Oct 22 2022.

Minimum $58K /yr

$69K /yr Average

Maximum $86K /yr

Tasks

Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

Design, plan, organize, or direct orientation and training programs for employees or customers.

Offer specific training programs to help workers maintain or improve job skills.

Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

Monitor, evaluate, or record training activities or program effectiveness.

Develop alternative training methods if expected improvements are not seen.

Evaluate training materials prepared by instructors, such as outlines, text, or handouts.

Evaluate modes of training delivery, such as in-person or virtual to optimize training effectiveness, training costs, or environmental impacts.

Keep up with developments in area of expertise by reading current journals, books, or magazine articles.

Negotiate contracts with clients including desired training outcomes, fees, or expenses.

Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Monitor training costs and prepare budget reports to justify expenditures.

Select and assign instructors to conduct training.

Schedule classes based on availability of classrooms, equipment, or instructors.

Supervise, evaluate, or refer instructors to skill development classes.

Devise programs to develop executive potential among employees in lower-level positions.

Coordinate recruitment and placement of training program participants.

Develop or implement training programs related to efficiency, recycling, or other issues with environmental impacts.

Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operations Analysis - Analyzing needs and product requirements to create a design.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.