Job Description

Job Description

Weichert Workforce Mobility is hiring an Assignment Management Counselor in Houston, TX. The Workforce Mobility Assignment Management Counselor is responsible for facilitating the overall global relocation and assignment management process for authorized client employees. The position provides assignee case management, customer satisfaction and service delivery, supplier coordination, and revenue generation, while supporting One Company initiatives for cross-selling business.The position also works in conjunction with AMS Tax and Compensation, International Expense Management, and Client Shared Services departments to ensure client deadlines and service level agreement metrics are met.

Job responsibilities include, but are not limited to, the following:

Acts as the Weichert Workforce Mobility main point of contact regarding the assignee's relocation process and assignment policy application. Oversees the delivery of relocation and assignment services to assignees and their families using Weichert's best practices and service standards to ensure a high quality service delivery experience.
Creates, develops, and administers the relocation and assignment processes according to the client's specifications and following Weichert's standard operating procedures.
Conducts a thorough needs assessment at the onset of the engagement to establish the assignee's specific requirements and address any custom needs. Works with the assignee and/or family to ensure all needs are understood and met, and adjusts services and counseling to changing needs and conditions throughout the move process.
Coordinates, supports, manages, and reviews the delivery of third party services to assignees by Weichert Affiliates (WFS, WCH, WTS, WRA and WIA) and Weichert's external supplier network relative to home finding, destination and settling-in services assistance, temporary living, move management, visa immigration services, tax preparation services, language and cross-cultural training, and spousal counseling processes.
Proactively provides continuing advice and support to both the client contacts and assignee, maintaining regular contact throughout the assignment period. Provides direction to the assignee including policy and benefits counseling, work flow administration, rental assistance coordination, financial services, supplier coordination, etc.
Acts as a liaison between the AMS Tax and Compensation team and client/customer service team and facilitates the expense management process.
Prepares assignment letter of understanding (LOU) in accordance with client policies and assignment specific parameters.
Reviews and evaluates exception requests and challenging situations, and provides solutions to clients in the support of move-based scenarios that arise. Provides recommendations to the assignee, Client Service Director, and/or client contacts regarding appropriate courses of action when outside of their own scope of authority.
Understands and manages costs and expenses related to relocation and assignment management deliverables, maximizing the benefit while minimizing expenses and costs.
Measures customer satisfaction on a timely basis. Ensures that assignees receive, complete, and return the Customer Service Evaluations within 60-90 days of their relocation dates and annually if applicable (or as client directed).Works with the Client Service Director to manage issues that arise in the process with a proactive approach.
Responsible for the accurate and timely documenting of conversations, exceptions, and correspondence in the system. Maintains file documentation and ensures data integrity.Adheres to Weichert's privacy and policies standards at all times.
Prepares monthly and quarterly reports for both internal and external distribution.
Works with management on various projects; reports back on project status and attends applicable meetings.
Assists with the training or onboarding of new team members. Coordinates with team members to assist on the training of new processes and procedures.
Performs other duties as assigned.

Requirements

The ideal candidate will meet the following requirements:

High school diploma or GED
Bachelor's degree preferred
Real estate license preferred within one (1) year of hire
Global Mobility Specialist (GMS) certification preferred
One (1) to four (4) years of customer service experience is preferred
Previous experience in assignment counseling strongly preferred
Direct client interaction and advisory experience required
Fluency in a foreign language(s) preferred
Proficiency in Microsoft Office suite of products
Strong oral and written communications skills
Ability to multitask in a fast-paced environment
Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions
Strong attention to detail
Excellent customer service skills
Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.)
Knowledge of internet

This job was posted on Mon Jul 19 2021 and expired on Mon Jul 26 2021.

Minimum $11K /yr

$60K /yr Average

Maximum $176K /yr

Tasks

Provide crisis intervention to students when difficult situations occur at schools.

Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.

Identify cases of domestic abuse or other family problems and encourage students or parents to seek additional assistance from mental health professionals.

Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.

Counsel students regarding educational issues, such as course and program selection, class scheduling and registration, school adjustment, truancy, study habits, and career planning.

Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.

Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.

Teach classes and present self-help or information sessions on subjects related to education and career planning.

Provide special services such as alcohol and drug prevention programs and classes that teach students to handle conflicts without resorting to violence.

Conduct follow-up interviews with counselees to determine if their needs have been met.

Instruct individuals in career development techniques, such as job search and application strategies, resume writing, and interview skills.

Plan and promote career and employment-related programs and events, such as career planning presentations, work experience programs, job fairs, and career workshops.

Plan and conduct orientation programs and group conferences to promote the adjustment of individuals to new life experiences, such as starting college.

Evaluate students' or individuals' abilities, interests, and personality characteristics, using tests, records, interviews, or professional sources.

Collaborate with teachers and administrators in the development, evaluation, and revision of school programs and in the preparation of master schedules for curriculum offerings.

Observe students during classroom and play activities to evaluate students' performance, behavior, social development, and physical health.

Establish and enforce administration policies and rules governing student behavior.

Address community groups, faculty, and staff members to explain available counseling services.

Prepare reports on students and activities as required by administration.

Attend meetings, educational conferences, and training workshops and serve on committees.

Compile and study occupational, educational, and economic information to assist counselees in determining and carrying out vocational and educational objectives.

Plan, direct, and participate in recruitment and enrollment activities.

Supervise, train, and direct professional staff and interns.

Review transcripts to ensure that students meet graduation or college entrance requirements and write letters of recommendation.

Provide students with information on topics, such as college degree programs and admission requirements, financial aid opportunities, trade and technical schools, and apprenticeship programs.

Refer students to degree programs based on interests, aptitudes, or educational assessments.

Assess needs for assistance, such as rehabilitation, financial aid, or additional vocational training, and refer clients to the appropriate services.

Establish and supervise peer counseling and peer tutoring programs.

Provide information for teachers and staff members involved in helping students or graduates identify and pursue employment opportunities.

Establish contacts with employers to create internship and employment opportunities for students.

Provide disabled students with assistive devices, supportive technology, and assistance accessing facilities, such as restrooms.

Refer qualified counselees to employers or employment services for job placement.

Interview clients to obtain information about employment history, educational background, and career goals, and to identify barriers to employment.

Sponsor extracurricular activities, such as clubs, student organizations, and academic contests.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.