Sales Support Specialist
General Information
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Country
United States
Department
Presales & Implementation
Date
Wednesday, March 13, 2024
Working time
Full-time
Ref#
20032635
Job Level
Individual Contributor
Job Type
Experienced
Job Field
Presales & Implementation
Seniority Level
Associate
Currency
USD - United States - US
Annual Base Salary Minimum
37,920
Annual Base Salary Maximum
75,840
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirement
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview:
Electronic Systems INC, A Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Sales Support Associate / Specialist to work out ofVirginia Beach, VAoffice and provide support to our sales teams with both internal and external communication by educating, escalating, and resolving issues to promote revenue generating activity.
What We Offer:
Competitive compensation (hourly compensation and applicable overtime).
Comprehensive benefits offerings (including medical, dental, vision, and life insurance).
Retirement plan - 401k.
Paid holidays, personal choice days and paid time off.
A culture that offers flexibility and a healthy work-life balance.
What You’ll Do:
Manage customer relationships to ensure a high degree of customer satisfaction, loyalty and retention. Work with sales teams to ensure client expectations are delivered upon and demonstrate an organized and united front to the customer.
Routinely display and create a helpful and positive work culture.
Encourage and build positive relationships and communicate effectively with all co-workers and external customers and vendors.
Always conduct self as the public image of the company in accordance with the Xerox Code of Conduct.
Resolve customer issues such as billing, leasing, invoicing, FMAudit, service and supply escalations.
Work with the Sales Team, external support, Xerox, Operations and Leasing (internally or externally) as needed to reach resolution.
Support Data Quality Management (DQM) and Symantec Online Network for Advanced Response (SONAR) - pricing adjustments, document creation, functionality support.
e-Automate, a cloud-based managed print service software for office technology businesses, reporting.
Coordinator of client information (MyInfo) set-up
Paperwork creation and compliance
Account review development, quarterly business reviews (QBR), and coordination – Major accounts.
Work with Major Account Representative to determine customer billing / invoicing needs. Function as a liaison between customer and financing partner to meet these needs.
Update customer equipment lists to reflect all additions, deletions, moves, etc. – Major account liaison.
Monitor and manage sales support email folder.
What You Need to Succeed:
Strong PC skills (Microsoft programs) and aptitude is required.
Excellent written and verbal communication skills.
Strong project management, time management and organizational skills.
Attention to detail and committed follow-through on issues, problems, projects.
Demonstrated problem-solving abilities.
Proven ability to perform accurately under time-sensitive situations.
Strong internal and external customer service skills and capable of working with and assisting sales and logistics personnel.
How We Set You Up for Success:
Hands-on training of Xerox equipment and all aspects of the role and responsibilities.
Job shadowing to prepare you to perform repairs, set-ups and troubleshoot independently.
Ongoing career development.
With Our Technology, Build Your Future at Xerox, Apply Now!
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more atwww.xerox.comand explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversityPeople with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.
I prioritize tasks by assessing their urgency and importance, and creating a to-do list. I also communicate with my team to ensure alignment and avoid any bottlenecks.
As Sales Support Specialists, we provide sales support inclusive of proposal plus contract generation, new accounts auditing, and data entry. We provide continuance process enhancement suggestions. We stimulate sales productivity improvement to align with corporate goals. We also provide administrative assistance for the double global sales force.
Core tasks:
