Job Description

How you will contribute to our Purpose:

The YMCA of Austin is a dynamic, equitable force in the community that helps people of all backgrounds improve their total wellbeing and quality of life. Founded in 1953 and anchored in three Central Texas counties, the Y is a $40 million community enterprise that serves nearly 100,000 people annually through eight centers. We also provide afterschool education and care at more than 70 licensed campuses in four school districts. Unlike any other organization in the region, the Austin Y has the unique ability to welcome, educate and elevate all, and is committed to creating innovative programs, places…and people.

As Membership Services, you will play a critical role in serving our members, program participants and providing a quality experience for everyone who enters our doors. You will serve as the focal point for all member inquiries, program registration, and all questions related to programming and membership. You are required to act with intentionality to connect participants to our purpose through service. As an organization dedicated to living our purpose we show up to welcome, connect, support, and invite our participants to engage with each other and the YMCA.

Pay Rate: $15.00 per hour

Availability: Monday and Wednesday evenings 3:30pm - 8:30pm and Friday 3:30pm - 7:30pm

What are the Perks?

Free membership to all YMCA's of Austin (over $600.00/year value)
Opportunity to enroll in 403b Savings Account
Flexible schedules
Work-life balance
Career Advancement Opportunities
Employee discounts on programs
Develop new skills and gain valuable experience

What are the details?
You actively engage and greet each member/guests that come into the YMCA.
You may be required to open or close the facility and have key-holding duties.
You provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
You provide Cause Driven tours to potential new members and use Listen First skills before and during the tour.
You follow and lead branch protocols for prospective members.
You keep informed of all branch activities & schedules in order to provide exceptional member service.
You handle and resolve membership concerns and informs the supervisor of unusual situations or unresolved issues.
You reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
You complete other duties as assigned.

What you bring to the Purpose:
Education and Experience: You are a minimum of 16 years old and have some experience in customer service. Bilingual (English and Spanish) is preferred.
You are a team player. You are a team player with a positive, service-oriented attitude and you can work well with others.
You are organized and productive. You are organized, able to prioritize tasks, and handle multiple assignments.
You are a strong communicator. You listen for knowledge and meaning. You speak and write effectively.
You foster a culture of inclusion and belonging. You leverage people’s differences as strengths.
Availability: You have a flexible schedule during operational hours

The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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This job was posted on Wed Mar 02 2022 and expired on Fri Mar 18 2022.

Minimum $18K /yr

$19K /yr Average

Maximum $22K /yr

Tasks

Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety.

Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies.

Assess the needs and interests of individuals and groups and plan activities accordingly, given the available equipment or facilities.

Manage the daily operations of recreational facilities.

Administer first aid according to prescribed procedures and notify emergency medical personnel when necessary.

Complete and maintain time and attendance forms and inventory lists.

Explain principles, techniques, and safety procedures to participants in recreational activities and demonstrate use of materials and equipment.

Direct special activities or events, such as aquatics, gymnastics, or performing arts.

Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties.

Evaluate recreation areas, facilities, and services to determine if they are producing desired results.

Document individuals' progress toward meeting their treatment goals.

Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.

Confer with management to discuss and resolve participant complaints.

Meet with staff to discuss rules, regulations, and work-related problems.

Oversee the purchase, planning, design, construction, and upkeep of recreation facilities and areas.

Encourage participants to develop their own activities and leadership skills through group discussions.

Meet and collaborate with agency personnel, community organizations, and other professional personnel to plan balanced recreational programs for participants.

Provide for entertainment and set up related decorations and equipment.

Serve as liaison between park or recreation administrators and activity instructors.

Schedule maintenance and use of facilities.

Conduct individual in-room visits with residents.

Develop treatment goals for individuals based on their assessments.

Evaluate staff performance, recording evaluations on appropriate forms.

Take residents on community outings.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.