Job

Company

Description

Salary

Skills

Benefits

Job Description

Overview

Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

Responsibilities

CUSTOMER SERVICE

Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

MAIL/PACKAGES/POUCHES
Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames
Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations
Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames
Log outgoing and incoming items as required and review for accuracy/completeness

SUPPLIES/COPYING/FAXING/ADMINISTRATION
Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)
Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs
May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings
Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
Performs other administrative duties from inserting, copying and photocopying to faxing as needed

May possibly perform any of the following functions at the direction of the Site Manager:
Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee
Provide reception work such as answering telephones, taking messages and greeting visitors
Move boxes, supplies or furniture; replace light bulbs
Document scanning
Prepare outgoing items for shipping
Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
Additional duties as assigned

Qualifications

High school Diploma or equivalent
0-1 year experience working in a mailroom or professional office environment
Some knowledge of metering, weighting, logging and other shipping procedures preferred
Some computer skills preferred
Ability to perform routine functions of most of the various equipment & systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, binding etc.)
Excellent customer service, professional attitude and appearance are a must
Ability to work overtime & meet deadlines

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS
Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking
May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs
May occasionally lift up to 50 lbs
Frequent use of hand and foot controls
May occasionally need to climb stairs

What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within
A company focused on creating a positive work and client environment
Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Job LocationsUS-NH-Keene

Posted Date4 weeks ago(11/18/2022 8:09 AM)

Requisition ID 2022-15088

of Openings 1

Category (Portal Searching) Customer Service/Support

Position Type (Portal Searching) Regular Full-Time

This job was posted on Sat Dec 17 2022 and expired on Tue Dec 20 2022.

Tasks

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Review files, records, and other documents to obtain information to respond to requests.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compute, record, and proofread data and other information, such as records or reports.

Complete work schedules, manage calendars, and arrange appointments.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Inventory and order materials, supplies, and services.

Deliver messages and run errands.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Complete and mail bills, contracts, policies, invoices, or checks.

Process and prepare documents, such as business or government forms and expense reports.

Monitor and direct the work of lower-level clerks.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Train other staff members to perform work activities, such as using computer applications.

Count, weigh, measure, or organize materials.

Make travel arrangements for office personnel.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Canon Business Process Services

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Reviews

November 12, 2023

Team oriented

4.3

5

Salary & Benefits

5

Professional growth

5

Work-Life balance

5

Recognition & Support

5

Culture and Values

Lovely place to work great team, collaboration was a huge part of the success. Good leadership and good field team

Pros and Cons

Great team

No hybrid positions
July 2, 2021

Overall, my experience with Canon was good. I truly enjoyed my job, coworkers and the environment.

3.2

2

Salary & Benefits

4

Professional growth

4

Work-Life balance

4

Recognition & Support

4

Culture and Values

For 35 plus years I have worked full time and I am so grateful for that. I am now looking to have more balance in my life so I have decided to work part time. Canon was a good company and I enjoyed my position with them. It was something new and different and being that it was located 10 minutes from my home was a real benefit. My supervisor was amazing along with another coworker who was full time as well. Unfortunately I had to leave the position for a personal reason which now has passed and I am ready to get back out there.

Pros and Cons

Enjoyed the work and coworkers

The work area could have been better.

See All (2) Reviews

Summary

Canon Business Process Services is an Outsourcing/Offshoring company which is headquartered in New York, NY. They have the vision to provide intelligent and highly feasible solutions for future work. To serve the clients, they engage their employees in offering different special services such as Robotic Process Automation, Business Process Outsourcing, Intelligent Automation, Records Management, and much more. They entice, enthuse, and appreciate the efforts of their employees and award them different employment benefits such as health insurance, short-term disability insurance, flexible working hours, and much more. They prefer to incorporate creative, proactive, and enthusiastic candidates who can tackle the needs and problems of the clients and offer them the easiest solutions. They recruit new employees in different domains such as data entry clerks, field service representatives, warehouse floaters, and much more.

Subsidiary

Large

$100M to $500M

Multiple locations

Business Support Companies

Joseph R. Marciano

Company Details

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Office Services Representative Interview Questions & Answers

How do you prioritize tasks in a fast-paced office environment?

Answer

I prioritize tasks by assessing their urgency and importance, creating a to-do list, and tackling them based on deadlines and impact.

Can you describe your experience in managing office supplies and inventory?

How do you handle confidential information and maintain data privacy?

About the Office Services Representative role

Office Clerks Office Services Representative

As Office Service Representatives, we improve customer satisfaction and customer loyalty by making a good impression and improve reputation, answering customer questions, offering customer support, guiding and advising customers, keeping the office clean and representative, following the agendas and scripts. We answer customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts. We keep the front desk clean, tidy and supplied with all the necessary supplies, greet, communicate with, and welcome guests, answer all the customers' questions and address their complaints. As Office Service Representatives, we answer all incoming calls, redirect them when needed, receive letters, packages and send them to the appropriate destination, prepare and manage outgoing mail.

Core tasks: