Job Description

Senior Site Reliability Engineer
Engineering & DevOps | Warrenville, IL

Our agreement with employees
DocuSign committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

The team
Our Engineering & DevOps team builds and operates complex solutions for global business challenges that cross cultures, legal jurisdictions, and impacts millions of people and businesses every day. We hire people with a broad set of skills and people who want to work on creating never-been-done-before solutions at scale while ensuring world-class reliability and security. Our Agreement Cloud is a revolutionary solution that changes the way people live, work, and come to agreement.

This position
DocuSign's DevOps team in Warrenville is looking for an enthusiastic, self-starting, versatile Sr. Site Reliability Engineer (Sr. SRE) to join our growing team in supporting the DocuSign Rooms platform. The ideal candidate is highly experienced in site reliability practices and strong background in systems engineering. They are also knowledgeable in Microsoft cloud technologies, custom developed .NET applications, N-tier design, and Service-Oriented Architectures.

To be successful in this role, the candidate must embrace DevOps and SRE practices with a heavy focus on automation. We are looking for someone who can help us make the successful transition from transitional cloud servers to container solutions.

The Sr. Site Reliability Engineer will report into the Senior Development Manager, Software Engineering overseeing DevOps.

Responsibilities

Planning and implementing system and network architectures
Work with engineers to understand and provide guidance around hosting, security, performance, and deployment requirements.
Roll out new software components and upgrades across the server environment
Configure backups and restores of servers as needed
Review resource utilizations and perform optimizations to keep environment running healthy
Perform proactive and reactive vulnerability remediations
Manage Azure Compute resources with high availability across multiple zones and regions
Configure and manage Azure resources such as Functions, VMSS, VMs, Storage, and Key Vaults to name a few
Deploy Azure networking devices such as Load Balancers, Application Gateways, Virtual Networks, UDRs, and more.
Monitor services and instrument telemetry where needed.
Provide off-hours production support as required
Assist with DevOps related tasks such as enhancements to CI/CD pipelines
Perform additional duties as required to maintain a robust and available environment

Basic Qualifications

Bachelor degree in Computer Science, Engineering or related discipline
8+ years of experience performing System Engineering related responsibilities
5+ years of experience in advanced scripting and automation
5+ years of experience working with virtualization technologies
2+ years of experience managing resources in a cloud-based server environment
2+ years of experience managing container-based solutions

Preferred Qualifications

Expertise in Windows Server and Linux operating systems
Knowledgeable in virtualization solutions such as VMware or Hyper-V
Strong understanding of networking and troubleshooting through various OSI layers
Strong knowledge of deploying and hosting mission critical web applications and services
Experience with containerization technologies like Docker and Kubernetes
Proficient in scripting using bash and/or PowerShell
Solid understanding of how to work incidents to resolution with minimal impact along with automating self-healing solutions.
Knowledge of various incident management processes
Experience with Configuration management tools like Chef, Puppet, Ansible, or PowerShell DSC
Familiarity with Active Directory
Knowledge of Microsoft Azure best practices related to networking, security, compute, and serverless architectures.
Strong people skills, team orientation and a professional yet fun attitude.
Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to disaggregate issues, identify root causes and recommend solutions.
Familiarity with constructing and managing immutable infrastructure
Experience with monitoring and telemetry software such as Grafana, DataDog, New Relic, etc.
Ability to perform in a fast paced and dynamic business environment.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

#LI-DS1

This job was posted on Thu Jul 23 2020 and expired on Fri Jul 31 2020.

Minimum $105K /yr

$135K /yr Average

Maximum $193K /yr

Tasks

Study product characteristics or customer requirements to determine validation objectives and standards.

Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.

Develop validation master plans, process flow diagrams, test cases, or standard operating procedures.

Prepare detailed reports or design statements, based on results of validation and qualification tests or reviews of procedures and protocols.

Maintain validation test equipment.

Conduct validation or qualification tests of new or existing processes, equipment, or software in accordance with internal protocols or external standards.

Communicate with regulatory agencies regarding compliance documentation or validation results.

Prepare, maintain, or review validation and compliance documentation, such as engineering change notices, schematics, or protocols.

Recommend resolution of identified deviations from established product or process standards.

Design validation study features, such as sampling, testing, or analytical methodologies.

Prepare validation or performance qualification protocols for new or modified manufacturing processes, systems, or equipment for production of pharmaceuticals, electronics, or other products.

Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.

Resolve testing problems by modifying testing methods or revising test objectives and standards.

Conduct audits of validation or performance qualification processes to ensure compliance with internal or regulatory requirements.

Draw samples of raw materials, intermediate products, or finished products for validation testing.

Direct validation activities, such as protocol creation or testing.

Coordinate the implementation or scheduling of validation testing with affected departments and personnel.

Participate in internal or external training programs to maintain knowledge of validation principles, industry trends, or novel technologies.

Validate or characterize sustainable or environmentally friendly products, using electronic testing platforms.

Assist in training equipment operators or other staff on validation protocols and standard operating procedures.

Plan or conduct validation testing of alternative energy products, such as synthetic jet fuels or energy storage systems, such as fuel cells.

Devise automated lab validation test stations or other test fixtures or equipment.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Mathematics - Using mathematics to solve problems.

Science - Using scientific rules and methods to solve problems.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Design - Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.