Service Design Director

Service Design Director

Job Category: Professional Services

Location: US - New York - Remote | US - Connecticut - Remote | US - New Jersey - Remote | US - New Hampshire - Remote | US - Georgia - Remote | US - Maryland - Remote | US - Pennsylvania - Remote | US - North Carolina - Remote | US - Florida - Remote | US - Virginia - Remote | US - Texas - Remote | US - DC - Remote | US - Illinois - Remote | US - Rhode Island - Remote | US - Michigan - Remote | US - Delaware - Remote | US - Maine - Remote | US - Ohio - Remote | US - South Carolina - Remote | US - Vermont - Remote | US - Colorado - Remote | US - Indiana - Remote | US - Minnesota - Remote | US - Tennessee - Remote | US - Kentucky - Remote | US - Wisconsin - Remote | US - California - Remote | US - Missouri - Remote | US - Louisiana - Remote | US - West Virginia - Remote | US - Mississippi - Remote | US - Iowa - Remote | US - Kansas - Remote | US - Arizona - Remote | US - Nevada - Remote | US - Oklahoma - Remote | US - Washington - Remote | US - Nebraska - Remote | US - Utah - Remote | US - Alabama - Remote | US - Montana - Remote | US - Oregon - Remote | US - Arkansas - Remote | US - Idaho - Remote | US - New Mexico - Remote | US - North Dakota - Remote | US - South Dakota - Remote | US - Wyoming - Remote | US - Massachusetts - Remote

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Meet Our Team:

This position is fully remote within the continental US

We’re a growing collective of passionate, independent design leaders who are the tip of the spear in promoting human-centered philosophy to solve mission-critical problems across a portfolio of Fortune 500 clients. We champion the fact that great experiences equal great business, and our team is central to both our clients’ and company’s success.

Picture Yourself at Pega:

You are passionate about your work being meaningful and having impact. As a Service Design Director at Pega, you will be helping solve problems that touch people's everyday lives, often in situations when people need great customer experience the most. Whether it be in Finance, Insurance, Government, or Telecoms & Media you will use your experience in design to get to the heart of their human needs to guide organizations toward a deeper level of intimacy as they service customers to achieve their business outcomes.

What You'll Do at Pega:

• You will champion the philosophies of Human-Centered Design Thinking through Pega's portfolio of enterprise accounts

• You will use design to both help Pega gain a better understanding of their clients, and Pega's client gain a better understanding of how targeted innovation throughout their value chain might enrich their customer's experience

• You will plan and facilitate design engagements to drive outcomes within enterprise clients from a service-level

• You will establish and track baseline performance measures and signals toward the realization of your client’s desired business outcome

Who You Are:

• You are a skilled and experienced Design facilitator, natural and comfortable guiding conversation with stakeholders from varied backgrounds

• You are balancing both Human-centered Design and Systems Thinking as you approach and help clients envision their services

• You are an inquisitive problem-seeker excited by complexity and at home in ambiguity

• You are versatile in skill and adaptable in approach seamlessly shifting language and delivery to suit both context and need

• You are a natural storyteller and genial presenter who can distill amorphous and complex concepts into something that’s easy for others to grasp at all levels of an account

• You are a lifelong learner, seeking the latest information both in design tools, methods and product information

What You've Accomplished:

• You have a BA/BS Degree or equivalent work experience

• You have 13+ years hands-on in your chosen field

• You have a proven track record of driving program level change in an enterprise client, at a design agency or management consulting firm

• You have expert knowledge of and experience with Design tools and methods

• You have a background in product design, service design, or experience design, business transformation, information systems, or another related field

Pega Offers You:

• A rapidly growing yet well-established business

• A culture of openness and the autonomy to lead

• Opportunity to grow and develop your career with the support and mentorship of senior leaders

• The chance to solve complex business problems for Fortune 500 companies in a variety of industries

• The world’s most recognizable and respected brands as clients

• The ability to move seamlessly between different customer audiences and collaborate to build an appropriate and successful experience vision

Job ID: 15926

Inclusion and Diversity - Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all..

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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