Job Description

Here at The Virtual Call Center, we're in the business of embracing change by transforming how individuals provide quality customer service to Top Name Brands and Fortune 500 companies, by offering an innovative virtual workforce environment.

We have been providing an efficient, effective, and enjoyable call center experience to independent contractors and clients since 2014. Our job as a call center, answering, customer service and staffing agency is to understand the needs of individuals needing work. We help bring together the perfect match in expertise, skill and personality.

We offer you many part-time, full-time, and seasonal job opportunities to assist you with breaking through work-life balance and financial barriers. Enjoy working in your home creating your own work schedule with no commute through the daily havoc of traffic. Save gas and take your job with you, even if you have to relocate!

Our home-based agents receive one on one objective guidance while balancing and enjoying life on their terms. Ready to make your next career move with confidence? APPLY TODAY and move one step closer to achieving your financial goals working from home, as we offer real jobs as real solutions to your real problems!

The positions that we offer are ideal for stay-at-home parents, retirees, college students, veterans, anyone in the need of a supplemental income, and anyone who currently do not have a source of income. COME BE YOUR OWN BOSS WITH US.

Requirements

Essential Job Functions:

Answer Inbound calls for assistance with bookings from client's travel agent partners.

Make possible outbound calls to client-designated internal support departments, client's travel agent partners for status and clarification purposes.

Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

Benefits

Work from the comfort of your home office.
Choose your own schedule
Establish yourself in the telecommunication industry
Incorporate contract work into your schedule 24/7/365
Eliminate the stress of transportation cost, commute time and wardrobe expense
Enjoy a people-centric environment

This job was posted on Thu Jul 07 2022 and expired on Sun Jul 24 2022.

Minimum $7K /yr

$38K /yr Average

Maximum $59K /yr

Tasks

Collect payment for transportation and accommodations from customer.

Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.

Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.

Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.

Record and maintain information on clients, vendors, and travel packages.

Book transportation and hotel reservations, using computer terminal or telephone.

Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Service Orientation - Actively looking for ways to help people.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Knowledge

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.