Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

POSITION SUMMARY:

Under general direction of the Area Vice President, the Account Manager is responsible for providing support to the Account Management department, who networks with Sentry Data Systems' 340B qualified hospitals (covered entities) or contracted pharmacy partners. In this position, the Account Manager is responsible for managing processes that foster strong client relationships with existing customers to drive customer satisfaction, value, retention and penetration. This position is collaborative in nature and will support leadership in maximizing continued profitability and facilitate sound business decisions.

POSITION DESCRIPTION:

Provide assistance and support to the Accounts Management team- respond to requests for information such as, but not limited to analysis requests, account inquiries, billing questions or concerns, general customer service, problem solving and follow up on customer service issues.
Manage customer auto- renewals; learn and recognize triggers based on customer behavior and escalate customers who request to terminate or downgrade service. Suggest additional services to generate additional revenue.
Researches company offerings and develops a basic understanding of each and how to articulate benefits to clients.
Assists clients by working with internal teams to troubleshoot common issues and providing ongoing training and guidance, escalating issues as appropriate.
Provide reporting regarding upcoming renewals, churn rates and retention rates.
Prepare agendas, graphs, reports, presentations, and other paperwork to support the department and senior management as needed.
Assist on special projects and performs additional duties as assigned.

QUALIFICATION/REQUIREMENTS:

Excellent oral/written communication skills
Organization and time management skills
Familiar with standard reporting and communication tools such as Microsoft Office, Salesforce, and other technologies and their associated software programs
Ability to follow-through and prioritize workloads
Proven ability to use phone and email outreach to generate additional revenue
Ability to establish and maintain professional working relationships with all levels of staff, clients and the public.
Ability to interpret and understand sales business acumen.
Ability to write routine reports and correspondence.
Detail oriented with the ability to work with minimum/no supervision.
Ability to understand and follow verbal and written communication.
Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
The ability to adjust to rapidly changing conditions.

TRAVEL

Based in Deerfield Beach. This position requires up to 10% travel. Travel is outside the local area and overnight.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Diversity creates a healthier atmosphere: Sentry Data Systems, Inc. is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

This job was posted on Sat Aug 15 2020 and expired on Fri Sep 11 2020.

Minimum $35K /yr

$65K /yr Average

Maximum $145K /yr

Tasks

Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.

Resolve customer complaints regarding sales and service.

Review operational records and reports to project sales and determine profitability.

Oversee regional and local sales managers and their staffs.

Determine price schedules and discount rates.

Prepare budgets and approve budget expenditures.

Monitor customer preferences to determine focus of sales efforts.

Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Direct, coordinate, and review activities in sales and service accounting and record-keeping, and in receiving and shipping operations.

Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.

Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

Represent company at trade association meetings to promote products.

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.

Direct foreign sales and service outlets of an organization.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.