Department of Defense

TELEPHONE SYSTEM ANALYST - **TEMP NTE, MAY BE EXTENDED, MAY BE MADE PERM** ((CUSTOMER SERVICE ANALYST))

Andover, MA

$26,483-$138,946/year (est.)

Duties As a Telephone Systems Analyst you will: Monitor the Aspect System e-WFM and peripherals to ensure that the systems are in function. Monitor incoming call traffic, staffing levels and agent status, and track employee time usage through the daily use of RTA and provide reports on this usage....

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