Konica Minolta

RSC Manager

Mt Laurel, NJ

$18,500-$148,940/year (est.)

Job Functions Responsible for meeting and exceeding organization goals and performance metrics including, but not limited to: Customer Satisfaction (CSAT): - First Contact Resolution Rate (FCRR) - Average Speed of Answer (ASA) - Cost per Contact (CPC) - Utilization - Employee Satisfaction (ESAT)...

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