Guest Service Team Member - Guest Service Attendant

Tasks

• Sell tickets and collect fees from customers.

• Sell and serve refreshments to customers.

• Record details of attendance, sales, receipts, reservations, or repair activities.

• Provide information about facilities, entertainment options, and rules and regulations.

• Direct patrons to rides, seats, or attractions.

• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.

• Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.

• Keep informed of shut-down and emergency evacuation procedures.

• Operate machines to clean, smooth, and prepare the ice surfaces of rinks for activities such as skating, hockey, or curling.

• Operate, drive, or explain the use of mechanical riding devices or other automatic equipment in amusement parks, carnivals, or recreation areas.

• Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.

• Rent, sell, or issue sporting equipment and supplies, such as bowling shoes, golf balls, swimming suits, or beach chairs.

• Fasten safety devices for patrons, or provide them with directions for fastening devices.

• Tend amusement booths in parks, carnivals, or stadiums, performing duties such as conducting games, photographing patrons, or awarding prizes.

• Verify, collect, or punch tickets before admitting patrons to venues such as amusement parks and rides.

• Inspect equipment to detect wear and damage and perform minor repairs, adjustments or maintenance tasks such as oiling parts.

• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.

• Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment.

• Schedule the use of recreation facilities, such as golf courses, tennis courts, bowling alleys, or softball diamonds.

Skills

• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Speaking - Talking to others to convey information effectively.

• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

• Service Orientation - Actively looking for ways to help people.

Knowledge

• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.