Job Description

The IT Technician for Professional Services is responsible for maintaining the design and integrity of customer's systems, along with assisting the Project Manager with projects. This position will be responsible for installing and supporting all technology, to include workstations, printers, servers, networks, and vendor specific hardware and software.

Cutting Edge Network Technologies is a growing Managed Services Provider located in Winter Park, Florida. We have been in business for over 20 years and have provided service to hundreds of small businesses. We have refined our culture and built a great team, which is exemplified by our five core values: Exceptional Client Experience, Do the Right Thing, It's All About People, Today not Tomorrow, and Passionate and Determined. Check us out at https://www.cuttingedgenet.com.

*** This is not a remote position ***

Requirements

Onsite Implementation and support services for desktops, laptops, printers, access points, switches, servers, etc.
Implementation and support services for Microsoft related technologies, to include Windows Desktop, Windows Server, Exchange, SQL, SharePoint, Azure, Office 365, etc.
IT support related to technical issues with Microsoft's core business applications.
Implement system solutions for customers using technologies that meet their needs.
Implement and support disaster recovery solutions such as Veeam.
Technical services and support at the network level, to include WAN and LAN connectivity, routers, firewalls, and security appliances.
Implement and support remote access solutions, to include VPN, Remote Desktop Services, and Citrix.
Communicate with customers as required: keeping them informed of incident progress, notify them of impending changes or agreed outages.

Additional Duties and Responsibilities

Travel to client sites daily as required.
Improve customer service, perception, and satisfaction.
Ability to work in a team and communicate effectively.
Escalate service or project issues that cannot be completed within agreed service levels
Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
Develop in-depth knowledge of our services and how it relates to customer's needs
Document internal processes and procedures related to duties and responsibilities
Responsible for entering time and expenses in ConnectWise as it occurs
Work through project tickets and phases in ConnectWise as assigned by a Project Manager

Knowledge, Skills, and/or Abilities Required (Qualifications)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional IT Certifications, such as: Microsoft or CompTIA
1-2 years of experience in an IT Support capacity.
1-2 years of experience in installing technology solutions.
Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
Diagnosis skills of technical issues.
Ability to multi-task and adapt to changes quickly.
Typing skills to ensure quick and accurate entry of service request details.
Self-motivated with the ability to work in a fast moving environment.

Physical Requirements

While performing the duties of this position the employee is regularly required to sit, talk, and listen. The employee is regularly required to use hands to finger, handle or feel, and reach with hands and arms. The employee is required to stand, walk, and drive or ride in a motor vehicle. The employee must occasionally lift and/or move up to 50 lbs. Must have the ability to travel, sometimes with short notice and be able to provide after-hours support and weekend implementation as needed.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Free Food & Snacks
Training & Development

This job was posted on Fri Aug 25 2023 and expired on Wed Aug 30 2023.

Minimum $30K /yr

$39K /yr Average

Maximum $49K /yr

Tasks

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Oversee the daily performance of computer systems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Modify and customize commercial programs for internal needs.

Inspect equipment and read order sheets to prepare for delivery to users.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.