The Sales Conversion Specialist (SCS) role will provide ongoing support to a designated group of National Manager of Business Development professionals (MBDs) and corresponding East Director of Sales leaders. This will help drive more wins, protect valuable sales talent and improve the customer experience in sales process. This position will be required to work Eastern Time business hours. Responsibilities will include, but are not limited to, the following:

The SCS will provide MBDs with post-sale support, allowing MBDs to re-focus on prospecting, building pipeline and closing new business.

The SCS will look to build rapport and garner confidence with the client in an effort to move the implementation process forward by building trust and acting as a consultant to the post-sale process.

The SCS will usher the implementation along and alleviate post-sale activities for MBDs. Some of these responsibilities will consist of collecting, reviewing and submitting implementation forms and documents, coordinating implementation calls and acting as liaison between sales, client management, implementations, early engagement, and the new client partner.

The SCS will concentrate on generating new business opportunities that will include managing and executing an email campaign for the team, follow-up on appointments, review FMIS, Card and Partner Reporting and conduct Web Research.

Roles & Responsibilities:

Collaborate with MBD, post-sale, to ensure they have a complete understanding of business sold and client requirements
Participate in Post-Sale debrief with MBD to understand nuances and intricacies of the deal
Participate in transitional call with MBD & Client to review implementation process, data gathering, and next steps.
Joint call led by MBD. MBD will to introduce SCS as well as discuss next steps on the implementation process and requirements
Distribute all technical documentations to client
Amex GBT Email Domains
IP Addresses document
Technical Requirements Document (Concur or Neo)
Collect Form of Payment from client
Collect any required Data Release Authorization Form(s)
Collect any required Mass Enrollment Form(s)
Collect any required Preferencing Forms
Collect any required logos
Collect, consult and complete OneForm
Consult on travel policy and best practices
Collect written T&E policy if this exists
Includes Company Location Document
Includes Air/Hotel Perk Programs
Advised client of advantages related to perk programs if none exist today
Upon all data collection, personnel will submit all required cases and get IPL/Deployment assigned
Participate in ongoing implementation calls with client until go-live is completed
In post launch, track launch activity and advise MBD of any delays encountered
Complete post launch call with MBD if necessary
Monitor account activation for newly sold business
Conduct routine temperature checks to keep booking momentum
Assist with monitoring book-to-sold travel volumes to ensure maximum utilization of GBT services

Qualifications:

Proficiency Microsoft Offices skills in Word, Excel and Powerpoint
Proficiency in Sales Force knowledge is preferred
Experienced in External and Internal sales support of a national team and sales leader
Highly articulate both verbally and in written form
Highly motivated, results orientated, strong interpersonal skills to build deep and profitable partnerships with both internal and external customers
Cross functional project management skills particularly in implementing new initiatives and results-based strategies, including a willingness to challenge traditional approaches
Solid analytical and decision-making capabilities and an ability to drive process improvement
Desire to ensure that the customer’s needs are clearly understand and appropriate solutions are developed and implemented in a timely manner
Well-developed, multi-task management and prioritization skills
The ability to analyze management information and manage work allocation effectively
Strong attention to detail
The ability to research and seek out the relevant information
The ability to professionally communicate and adapt communication style to suit the appropriate audience
The ability to make informed judgments
The ability to make appropriate determinations of assessment within the business guidelines
A proactive, structured and organized approach to work
SaaS sales experience would be outstanding

Location

United States - New York - Virtual Location

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