Job Description

Description

Position at Arcadia Pawn

We are currently looking for the right full-time Assistant Store Manager to join our Team!

Are you ready to take back your early mornings and late nights on weeknights AND WEEKENDS?
Our store is open: 10AM - 6PM Monday thru Friday; 10AM - 4PM Saturday and CLOSED on Sunday.

Our Assistant Store Manager working hours provide a real work-life balance!
Starting base pay is $16.00 - $17.50 per hour PLUS commissions are 2-8% of the gross profit of all personal performance AND all Assistant Store Managers have the opportunity to receive a portion of the store performance bonus.

FirstCash Benefits Package

Comprehensive Medical, Dental, Vision, Life, Supplemental and other voluntary options (eligibility required)
Employee 401K Program (6 months of service/21yrs of age or older)
VACATION: Employees are granted one-week of paid vacation after completing six-months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one-year of active employment and 2 weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, PTO/Vacation grant is adjusted in accordance with state/local municipality requirements).
SICK/PERSONAL: Eligible employees are granted 8 hours (after 6 months of employment) to be used before their first anniversary and granted 16 hours each anniversary thereafter (years 2-10) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
Tuition Reimbursement is available to full time employees who meet minimum program requirements.
Employee discounts are available to all employees on first day of active employment
Our Earned Wage Access program is available to all employees on second day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to five times in a monthly cycle.

Position Summary:
We are seeking an Assistant Store Manager with a minimum 6+ months of management/3rd key experience. Assistant Store Managers are accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business and target new customer acquisition. All employees work with a wide variety of jewelry and general merchandise, to include tools, electronics, firearms (*in FFL locations) and much more.

This position offers an hourly wage, PLUS Assistant Store Managers earn commission based on productivity and a bonus based on store performance! The successful Assistant Store Managers actual pay will be based on various factors, such as work location, qualifications and experience.

Responsibilities
(This is a representative list of the general duties the sales associate position may be asked to perform and is not all-inclusive; other duties may be assigned as needed.)
The Assistant Store Manager will partner with Store Manager to:

Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues
Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards
Recruit top talent, sourcing candidates through company-prescribed channels
Opens and closes store, including but not limited to, counting cash drawers, merchandise and ensuring all procedures are followed to ensure protection of assets.
Ensures asset protection through inventory control, property safety procedures, documentation and securing customer loans.
Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting
Evaluate store financial statements and drive profitability through communication and goal setting
Ensure that operating standards meet or exceed FirstCash standards
Monitor loan qualification and buy processes to ensure value and integrity of all loans issued
Complete assigned tasks and training for self-development as requested
Communicate clearly to employees to ensure that they understand store mission and profit objectives
Remain up to date on product knowledge
The Assistant Store Manager acts as manager on duty in the absence of Store Manager
Other related duties as assigned

Minimum Requirements & Qualifications

Must be willing and able to lift/carry up to 50 pounds.
Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, and pushing, pulling and lifting.
Demonstrated ability to effectively supervise others
Ability to work with firearms and to become firearms certified.
Experience with, and product knowledge of, firearms and 4473 is desired (FFL stores)
Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
Minimum 18 years of age
High School Diploma, GED, or equivalent experience
Should be able to work in multiple locations, as business needs dictate.
Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
Assistant Store Managers will work 45+ hours a week. Hours worked are based on the needs to the business and not guaranteed.
Computer literate and able to operate Point of Sales (POS) system and common office machines
Ability to multi-task in a fast-paced environment
Detailed oriented with strong organizational skills
Analytical skills
Ability to work independently with minimal supervision
Excellent work ethic and strong business sense
Bilingual applicants are encouraged to apply!

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

This job was posted on Wed Dec 27 2023 and expired on Sun Jan 21 2024.

Minimum $16 /hr

$17 /hr Average

Maximum $18 /hr

Tasks

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Direct administrative activities directly related to making products or providing services.

Prepare staff work schedules and assign specific duties.

Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

Perform personnel functions such as selection, training, or evaluation.

Plan or direct activities such as sales promotions that require coordination with other department managers.

Set prices or credit terms for goods or services based on forecasts of customer demand.

Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

Direct non-merchandising departments of businesses, such as advertising or purchasing.

Plan store layouts or design displays.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management - Managing one's own time and the time of others.

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.