AGENT, AUTOTECH I

The Autotech Level 1 uses car electronic product knowledge and advanced technical skills to deliver complete automotive fulfillment solutions. This role follows established procedures and guidelines for recommending, troubleshooting, and installing mobile electronics specific to a client's vehicle. They also provide technical advice, best practices, and support to clients and other employees on mobile electronics solutions.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve.

We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.

Key Responsibilities

• Drives a positive customer experience by building relationships, networking, and providing solutions to everyday needs.

• Installs standard mobile electronic solutions including T- harness remote starts, standard speakers, dash cameras, backup cameras, amplifiers, and in-dash units.

• Verifies vehicle make and model of and communicates any compatibility concerns prior to installation.

• Leverages resources for standard electronic troubleshooting.

• Utilizes provided guides to identify compatible mobile electronic products and fulfill automotive solutions.

• Provides a high level of customer service while maintaining Best Buy level 1 certification.

Basic Qualifications

• Current, valid driver's license

• Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)

• Achieve Best Buy's level 1 Autotech certification within 90 days of being hired

Preferred Qualifications

• Prior experience with installing mobile electronics

• Prior retail experience