Job Description

Overview

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Flight Administrator to join our Houstonteam supporting the George Bush Intercontinental airport.

Key Responsibilities as a Flight Administrator for dnata catering, your main responsibility is to oversee and manage the inflight catering operations. Your role involves coordinating with airline clients, and ensuring efficient delivery logistics. Your friendly and customer-oriented approach is essential in building strong relationships with clients and meeting their specific needs. Your creative problem-solving skills will help you handle any last-minute changes or special requests seamlessly. Your attention to detail and organizational abilities will be put to use in inventory management and maintaining quality control standards. Overall, as a flight administrator, your friendly demeanor and dedication to exceptional service will contribute to the success and satisfaction of both the airline clients and passengers.

dnata is one of the world's largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Accepting applications until: May 14, 2024

You Will

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding.
Flexible in your approach and demeanor to align with the shifting demands of evolving circumstances.
Capable of building strong customer relationships and delivering customer-centric solutions.
A good decision-maker, with proven success at making timely decisions that keep the organization moving forward.

Willing to act and eager to embrace new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

You Will:

Provide excellent customer service daily.
Comply with all HACCP/GMP and dnata catering sanitation and proper food handling policies and procedures.
Check all meals to ensure accuracy of menu specifications and meal counts.

Constantly on the move in an out of the office and on an aircraft.
You must be able to lift up to 30 lbs., and stand for long periods of time, constantly bends, and squats.
Be exposed to frequent low temperatures 35/40 degree while checking flight and may be exposed to extreme weather conditions when catering the flight outdoors.
Comply with Ramp Safety policies and procedures, safety vests must be worn while out on the field.
Other duties as assigned.

External Relationships

Coordinating with airline clients and ensuring efficient delivery logistics.

Communication and Process

Excellent communication skills, including conflict management and resolution, with a track record in customer service.

NONESSENTIAL FUNCTIONS:

Other duties as assigned.

This salary range and is influenced by the level of experience. When calculating the base pay, we take into account various factors such as location, qualifications, training, and experience as part of the overall compensation package. [Insert salarly if in NY or CA if not delete this ]

You Have

EDUCATION: High school diploma with six plus years of progressive customer service experience

QUALIFICATIONS:

Proficient in Microsoft Office applications, including Excel.
Proficiency in Microsoft Office.
Must have driver's license.

The ability to meet requirements necessary to obtain a Port Authority, Port ID (per TSA regulations and more specifically, 49 CFR §1542.209)
Must have excellent attention to detail.
Must be able to multi-task.
Must be able to read and write in English.
Schedule flexibility is a must.

Ability to lift and push heavy objects, racks, etc.
Ability to work in a fast-paced environment.
Work safely to prevent accidents to self and coworkers.

Intellectual/Social demands:

While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Physical demands:

While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.

Work environment:

While performing the duties of this job, the employee is regularly exposed to extreme cold/heat (weather), heights and loud noise (earplugs must be worn while on the Ramp

dnata's Competencies Required to be Successful in the Job:

There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:

Delivering:

Does what they say they will. And they balance the needs of our customers' needs with our business's needs.

Drive

Always gets the job done. And still put the needs of our business first.

Open to opportunity:

Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.

Business thinking:

Understand our business. Uses this understanding in their day-to-day work and plans for the future.

Collaborate:

Look for solutions that work for themselves, their team, and the whole organization.

Engaging others:

Acts in a way that gets others on board - and when things don't go to plan, they deal with conflict in the right way.

Provide direction:

Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.

Developing talent:

Self-aware. Always learning. Always developing. And always helping others to develop, too.

Demonstrated Values to be Successful in the Position:

Employees at dnata are expected to live our Values of Safety and Security, performance-driven, Service Excellence, Delighting Customers, Imagination, and respect. To demonstrate these Values, we expect to observe the following from everyone:

We put safety and security first in all our actions.
We will set challenging goals and meet them.
We deliver to a consistently high quality.
We take ownership and responsibility of a situation until it is resolved.
We are not afraid of failure and learn through our mistakes.
We respect each other regardless of background.

Diversity Matters

We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we're proud that our workforce is as diverse as the customers we serve. And we're committed to nurturing your talent with mentoring, volunteer, and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.

This job was posted on Fri May 10 2024 and expired on Wed May 15 2024.

Minimum $41K /yr

$46K /yr Average

Maximum $50K /yr

Tasks

Inform pilots about nearby planes or potentially hazardous conditions, such as weather, speed and direction of wind, or visibility problems.

Issue landing and take-off authorizations or instructions.

Transfer control of departing flights to traffic control centers and accept control of arriving flights.

Provide flight path changes or directions to emergency landing fields for pilots traveling in bad weather or in emergency situations.

Alert airport emergency services in cases of emergency or when aircraft are experiencing difficulties.

Monitor or direct the movement of aircraft within an assigned air space or on the ground at airports to minimize delays and maximize safety.

Direct pilots to runways when space is available or direct them to maintain a traffic pattern until there is space for them to land.

Monitor aircraft within a specific airspace, using radar, computer equipment, or visual references.

Direct ground traffic, including taxiing aircraft, maintenance or baggage vehicles, or airport workers.

Contact pilots by radio to provide meteorological, navigational, or other information.

Maintain radio or telephone contact with adjacent control towers, terminal control units, or other area control centers to coordinate aircraft movement.

Determine the timing or procedures for flight vector changes.

Initiate or coordinate searches for missing aircraft.

Provide on-the-job training to new air traffic controllers.

Check conditions and traffic at different altitudes in response to pilots' requests for altitude changes.

Relay air traffic information, such as courses, altitudes, or expected arrival times, to control centers.

Inspect, adjust, or control radio equipment or airport lights.

Compile information about flights from flight plans, pilot reports, radar, or observations.

Organize flight plans or traffic management plans to prepare for planes about to enter assigned airspace.

Review records or reports for clarity and completeness and maintain records or reports, as required under federal law.

Complete daily activity reports and keep records of messages from aircraft.

Conduct pre-flight briefings on weather conditions, suggested routes, altitudes, indications of turbulence, or other flight safety information.

Analyze factors such as weather reports, fuel requirements, or maps to determine air routes.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Time Management - Managing one's own time and the time of others.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Geography - Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Transportation - Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.