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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.
What Part Will You Play?
I remain calm and empathetic, actively listen to their concerns, and find a solution to their problem.
As Call Centres Customers, we manage large amounts of calls, following call center scripts when handling different topics, identifying customers' needs, clarify information, research every issue, and providing solutions. The Call Centres Customers act as a liaison between the company and its current and potential customers, solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. We seize opportunities to upsell products when they arise, build sustainable relationships, engage customers by taking the extra mile, and keep records of all conversations in the call center database understandably. We attend seminars to improve knowledge and performance level, meet personal/team qualitative and quantitative targets.
Core tasks: