Job Description

Assistant Manager (WFS)
Agoura Hills, CA | In-Office

POSITION SUMMARY:

The individual in this position will be responsible for managing the day-to-day operations of the WFS Customer Service and Pre-30's Department, including appropriate workload distribution, evaluation of employee performance, and ensuring the quality delivery of services to internal and external customers. The key responsibility of this position is to ensure that direct reports and agents provide quality service to our consumers along with achieving company objectives for the collection of debts owed. This individual will interact with other departmental managers as a service-provider and interact with Westlake customers and external entities as a service recipient.

The successful candidate is self-directed in work prioritization and will demonstrate good judgment-making ability within the scope of the position’s areas of responsibility. This individual will provide training oversight and general assistance to Department team members, and other duties as assigned by upper Management. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manage and direct aspects of WFS operations.
Develops, implements, and monitors processes and procedures to maximize efficiency and achieve department objectives.
Recruits, interviews, and select appropriate candidates as team members.
Establishes performance measurement metrics for team members and conducts periodic performance evaluations based upon those metrics.
Administers scheduling, attendance monitoring, and payroll submission.
Implements and reviews call center policies and procedures.
Participates in department employee training efforts.
Ensures compliance by all team members with company policies and procedures.
Initiates call monitoring to ensure that quality service is being provided.
Must have the ability to travel to other locations when needed.

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

Prior collections management or supervisory experience.
Comprehensive knowledge of retail installment contracts
Technical skills
Excellent data entry skills.
Detail-oriented with excellent organizational skills.
Ability to work under time constraints and daily deadlines.
Versatility in job functionality and quick to assimilate procedural changes.
Ability to exercise decision-making and judgment calls within the scope of the position’s responsibilities.
Superior interpersonal skills and teamwork awareness.

EDUCATION AND/OR EXPERIENCE:

High School diploma (or equivalent), college degree preferred.
Previous work experience in the automotive finance industry.
Knowledge of collection, repossession, and skip tracing
Ability to value collateral

MACHINES, OFFICE EQUIPMENT & SOFTWARE:

Daybreak or other retail consumer servicing systems.
Dialer system
Microsoft, Excel, and Outlook
Copier, fax, and other general office supplies.
Web navigation and/or web-based applications and skip trace

What’s the expected pay for this role?

$64,480 USD per year plus bonus.
The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL TIME BENEFITS

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet

ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

This job was posted on Sun Sep 17 2023 and expired on Mon Sep 25 2023.

Minimum $48K /yr

$53K /yr Average

Maximum $59K /yr

Tasks

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Direct administrative activities directly related to making products or providing services.

Prepare staff work schedules and assign specific duties.

Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.

Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

Perform personnel functions such as selection, training, or evaluation.

Plan or direct activities such as sales promotions that require coordination with other department managers.

Set prices or credit terms for goods or services based on forecasts of customer demand.

Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.

Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.

Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.

Recommend locations for new facilities or oversee the remodeling or renovating of current facilities.

Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.

Direct non-merchandising departments of businesses, such as advertising or purchasing.

Plan store layouts or design displays.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.

Coordination - Adjusting actions in relation to others' actions.

Persuasion - Persuading others to change their minds or behavior.

Negotiation - Bringing others together and trying to reconcile differences.

Instructing - Teaching others how to do something.

Service Orientation - Actively looking for ways to help people.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management - Managing one's own time and the time of others.

Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.

Knowledge

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.

Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.