Job Description

Working for Holiday Retirement

Holiday Retirement helps older people live better, and we accomplish this by following these principles:

Older people are vibrant and deserve the best experience.
We promote independence and create choice to do your thing.
We appreciate and respect our residents, families, associates, and guests.
We believe in life-long learning, growth, and staying connected.

If you have a passion for making a difference in the lives of older people, we d love to talk to you.

We have a rewarding opportunity for IT Technician l. In this role, you will be responsible for maintaining the integrity of all computer workstations and associated software for both on-site associates and off-site associates. You will be the main point of contact for associates who are experiencing computer issues.
IT Technician l Responsibilities:

Resolve customer issues accurately and efficiently and to the satisfaction of the customer. Insure that the solution enables the customer to work productively with minimal additional disruption.
Respond to and track requests and ensure issues are moving forward and are solved in a timely manner.
Stay informed as to application changes, system changes and/or scheduled downtimes and communicate them to the organization as necessary.
Provide follow-through to ensure issues and problems reported to the Helpdesk are resolved to the user s satisfaction.
Perform other duties as assigned.

Qualifications:

High school graduate or equivalent.
2+ years experience working with people on the phone or in person, resolving technical issues, preferably in a corporate environment.
Working knowledge of computer software, hardware and technology at a component level is required.
Ability to install and configure windows workstation.
Proficiency with Microsoft Office products.
Ability to lift up to 25 pounds and move PCs and other equipment.

Holiday Retirement is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, veteran status, disability, gender identity or expression, or other protected categories according to state and local laws.

Req ID:68130

This job was posted on Mon Mar 25 2019 and expired on Sat Mar 30 2019.

Minimum $10K /yr

$39K /yr Average

Maximum $194K /yr

Tasks

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Oversee the daily performance of computer systems.

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Develop training materials and procedures, or train users in the proper use of hardware or software.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Confer with staff, users, and management to establish requirements for new systems or modifications.

Modify and customize commercial programs for internal needs.

Inspect equipment and read order sheets to prepare for delivery to users.

Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.

Skills

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Speaking - Talking to others to convey information effectively.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis - Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Knowledge

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.