Oracle 
Charleston, WV 
Job Description
The Sales Support Specialist role requires someone who is customer-service focused, detail oriented and has a sense of urgency to enable Oracle sales to be successful. This role is critical in that it allows for the partner sales team to focus more on growing the partner community and selling to the Public Sector customers while the Sales Support Specialist manages the more operational/administrative back-end functions.
The Sales Support Specialist is involved with both pre and post sales functions, and serves as a liaison with Partners, Sales, Quote to Order teams (Finance, Legal, Orders Management, etc.), in an effort to ensure accurate and timely transaction processing. First line support for the North America Partner Sales team on implementation of new processes and procedures to ensure compliance and successful results with Oracle Partner Managers, Value Added Distributors and Partners. Provides operational support to resolve post order escalations (e.g. invoicing, provisioning, assignments)
Solid working knowledge of the following Oracle tools is important to be able to quickly come up to speed in this role: DAS, Q, Next Gen Sales, CPQ, Universal Order Tracker, Order Management. Solid understanding of the Oracle Approval Matrices is recommended.
Attention to detail critical. Follow-through skills necessary to secure information from internal and third parties.
Relationship management skills are highly desired.
Demonstrated written and verbal communication skills to interact with management and possible clients desired.
5 plus years relevant work experience.
Responsibilities
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Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated location(s)
California Pay Range: from $33.17 to $65.10 per hour; from $69,000 to $135,400 per annum. May be eligible for equity.
Colorado Pay Range: from $28.85 to $58.61 per hour; from $60,000 to $121,900 per annum. May be eligible for equity.
New York City Pay Range: from $31.59 to $61.88 per hour; from $65,700 to $128,700 per annum. May be eligible for equity.
Washington Pay Range: from $35.29 to $61.88 per hour; from $73,400 to $128,700 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Flexible paid time off (unlimited or accrued vacation and sick leave)
Paid parental leave
Employee Stock Purchase Plan
Adoption assistance
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About Us
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
I prioritize tasks by assessing their urgency and importance, and creating a to-do list. I also communicate with my team to ensure alignment and avoid any bottlenecks.
As Sales Support Specialists, we provide sales support inclusive of proposal plus contract generation, new accounts auditing, and data entry. We provide continuance process enhancement suggestions. We stimulate sales productivity improvement to align with corporate goals. We also provide administrative assistance for the double global sales force.
Core tasks:
